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抖音视频加载慢

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  • 최종 답변자: Denys
  • 해결된 질문

Windows11,firefox版本149.0,增强型跟踪保护设置为标准,基于 HTTPS 的 DNS”启用策略为默认保护,扩展全关。在我打开www.douyin.com的标签页时,通常要加载5秒钟甚至10秒钟,视频才会播放(如图)。作为对比,我在edge浏览器上登陆了同一个抖音账号,打开同样的书签页面,edge并未出现明显加载画面,在chrome上打开未登陆的抖音标签页也未出现明显加载画面。这个情况也许是从近期firefox自动更新后出现的?请问如何解决

Windows11,firefox版本149.0,增强型跟踪保护设置为标准,基于 HTTPS 的 DNS”启用策略为默认保护,扩展全关。在我打开www.douyin.com的标签页时,通常要加载5秒钟甚至10秒钟,视频才会播放(如图)。作为对比,我在edge浏览器上登陆了同一个抖音账号,打开同样的书签页面,edge并未出现明显加载画面,在chrome上打开未登陆的抖音标签页也未出现明显加载画面。这个情况也许是从近期firefox自动更新后出现的?请问如何解决
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선택된 해결법

Thank you for your reply. I'm sorry for posting in Chinese on an English forum. I just used Chinese out of convenience since I noticed Firefox has a built-in translation feature.

The issue seems to have disappeared over the past month. Yes, it disappeared rather than being resolved. If other Firefox users run into the same problem, I'm afraid I won't be able to offer any useful advice either.

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Hi,

Apologies for replying in English, but you're currently posting in our English forum.

To get help in your locale language, please check out the Get community support article, which lists other available support forums and resources by language.

Regarding your question, I've been able to reproduce slow page loading with this site only once, when loading the main page for the first time in Firefox. After that, videos loaded almost instantly for me. (Note that I don't have an account there.) Here are some standard troubleshooting steps; please check if any of them helps:

  1. Please check if you have Enhanced Tracking Protection (ETP) enabled. You can do that by clicking the shield Fx89ShieldIcon icon in the left part of the address bar.
    • If ETP is enabled, try disabling it.
  2. If the problem is not fixed, try clearing Firefox cache.
  3. If it does not help, try clearing cookies and data for the website you experience troubles with (warning: you will be logged out on this website).
  4. If it also does not help, try running Firefox in Troubleshoot Mode. If the problem doesn't persist, please follow the steps from this article to troubleshoot further.
  5. If nothing from the above helps, try creating a new Firefox profile and check if the issue persists there. If it doesn't, you can start copying files from your old profile to the new one to identify which one causes the issue. See this article on what files to copy.

선택된 해결법

Thank you for your reply. I'm sorry for posting in Chinese on an English forum. I just used Chinese out of convenience since I noticed Firefox has a built-in translation feature.

The issue seems to have disappeared over the past month. Yes, it disappeared rather than being resolved. If other Firefox users run into the same problem, I'm afraid I won't be able to offer any useful advice either.

Got it, thank you for sharing this here! Such kind of issues are tricky to investigate, but if it starts reproducing reliably again, please reach out, and we'll try to take a closer look.

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