Mozilla 도움말 검색

고객 지원 사기를 피하세요. 저희는 여러분께 절대로 전화를 걸거나 문자를 보내거나 개인 정보를 공유하도록 요청하지 않습니다. "악용 사례 신고"옵션을 사용하여 의심스러운 활동을 신고해 주세요.

Learn More

Microsoft 365 cannot login via Mozila while there is no problem with edge

  • 5 답장
  • 0 이 문제를 만남
  • 60 보기
  • 최종 답변자: jonzn4SUSE

more options

Dear Sir/Madam

I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation.

The latest Firefox 122.0.1 has been downloaded.

Problem:

When i sign in to my Microsoft 365 account for the first time everything goes smooth and get all authentication steps.

BUT

1. I never reach the Microsoft 365 page and return back to Microsoft log in page

"https://www.office.com/?trysignin=0"

2. if I insist in Trying I get in a loop and i get the error message "AADSTS50196 authentication error,"

3. I have tried to clean Cookies cash. The only difference now is that i do not get in that indefinite loop but i have to reenter the sign in credentials and again reach the log in screen.

4. I have entered the office.com, Microsoft.com, hotmail.com as trusted sites but problem same

5. No issues in that particular Surface pro to sign in Microsoft 365 site via edge

6. No issues to sign in Microsoft 365 in my other computers via Mozila. It happens to that particular surface new installation

Any help/Troubleshooting will be appreciated

Dear Sir/Madam I have set up a new Microsoft Surface pro 7 with fresh Win11 23h2 and office installation. The latest Firefox 122.0.1 has been downloaded. Problem: When i sign in to my Microsoft 365 account for the first time everything goes smooth and get all authentication steps. BUT 1. I never reach the Microsoft 365 page and return back to Microsoft log in page "https://www.office.com/?trysignin=0" 2. if I insist in Trying I get in a loop and i get the error message "AADSTS50196 authentication error," 3. I have tried to clean Cookies cash. The only difference now is that i do not get in that indefinite loop but i have to reenter the sign in credentials and again reach the log in screen. 4. I have entered the office.com, Microsoft.com, hotmail.com as trusted sites but problem same 5. No issues in that particular Surface pro to sign in Microsoft 365 site via edge 6. No issues to sign in Microsoft 365 in my other computers via Mozila. It happens to that particular surface new installation Any help/Troubleshooting will be appreciated
첨부된 스크린샷

모든 댓글 (5)

more options

I'm in it everyday with no issues.

Did you try Firefox in Safe Mode? https://support.mozilla.org/en-US/kb/diagnose-firefox-issues-using-troubleshoot-mode#search104

Also try this option. Clear all items for a single site https://support.mozilla.org/en-US/kb/remove-websites-address-bar-suggestions#firefox:win11:fx100

글쓴이 jonzn4SUSE 수정일시

도움이 되셨습니까?

more options

I have tried both suggested actions

1. Troubleshooting mode 2. clearing the history

No success

The strange thing is that the same mozilla is working in all other machines installed and synchronized (via my account) but not in that particular Microsoft Surface Pro 7

도움이 되셨습니까?

more options

A full browser screenshot would be more helpful. Did you try tweaking or turning off ETP? see screenshot

도움이 되셨습니까?

more options

No but I have done it now and turned off the ETP please see the attached screenshot with error presented if I continue pushing the "sign on" button

This should be the issue

도움이 되셨습니까?

more options

See what happens with Waterfox.net or another version of Firefox.

글쓴이 jonzn4SUSE 수정일시

도움이 되셨습니까?

질문하기

글에 답글을 달기 위해서는 계정으로 로그인해야만 합니다. 계정이 아직 없다면 새로운 질문을 올려주세요.