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aol mail attachments

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  • 최종 답변자: cor-el

dewilde123
dewilde123
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Up until 2 days ago, accessing aol mail via Firefox worked fine, with attachments to emails easily downloaded. Now I click on the attachment icon in the email, and nothing happens.

If I use Microsoft Internet Explorer (not my first choice of Browser), I can download attachments. So my assumption is that this is a Firefox issue.

I am using Windows 10.

Thanks to anybody for their suggestions.

Up until 2 days ago, accessing aol mail via Firefox worked fine, with attachments to emails easily downloaded. Now I click on the attachment icon in the email, and nothing happens. If I use Microsoft Internet Explorer (not my first choice of Browser), I can download attachments. So my assumption is that this is a Firefox issue. I am using Windows 10. Thanks to anybody for their suggestions.

모든 댓글 (2)

Eve
Eve
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Something might've gotten messed up with your profile and it's causing weird issues. Maybe try making another one and testing that out. See this article for more details: https://support.mozilla.org/en-US/kb/profile-manager-create-remove-switch-firefox-profiles

cor-el
cor-el
  • Moderator
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If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Firefox shows a purple shield icon at the left end of the location/address bar in case Tracking Protection is blocking content. You can click shield icon for more detail and possibly disable the protection. You can check the Web Console for possible related messages about *https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop

You can try these steps in case of issues with web pages:

You can reload web page(s) and bypass the cache to refresh possibly outdated or corrupted files.

  • hold down the Shift key and left-click the Reload button
  • press "Ctrl + F5" or press "Ctrl + Shift + R" (Windows,Linux)
  • press "Command + Shift + R" (Mac)

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

Start Firefox in Safe Mode to check if one of the extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) or if hardware acceleration is causing the problem.

  • switch to the DEFAULT theme: "3-bar" menu button or Tools -> Add-ons -> Themes
  • do NOT click the "Refresh Firefox" button on the Safe Mode start window