Replies to emails with reply-to headers are not threaded

I noticed that when replying to messages that have a reply-to header, my own message is not included in the thread with the first message. There is, however, a small "rep… (read more)

I noticed that when replying to messages that have a reply-to header, my own message is not included in the thread with the first message. There is, however, a small "reply" icon next to the email in the list. Is there a setting I need to toggle, or should I report a bug?

Solved 2 22

Cannot create my Comcast email account in thunderbird

I am running Linux Mint and Thunderbird 140.9.0esr (64-bit). When I try to setup my Comcast email account I get errors and the program basically stops. For example "can't… (read more)

I am running Linux Mint and Thunderbird 140.9.0esr (64-bit). When I try to setup my Comcast email account I get errors and the program basically stops. For example "can't access property "cleanup", this [#configVerifier] is undefined". When I allow Thunderbird to do the initial search and follow its recommendation I get this error: Error creating account Incoming server already exists

I have Tbird running on two other computers THAT HAVE BEEN TURNED OFF. I noted that if I tried setting up Tbird on my newest Mint installation, i.e., Tbird running on my Windows machine, it would also fail to make the account.

I am at a loss as to what is going on. Any ideas???

Solved 11 31

Lost access to many mail folders and emails on my Windows 10 laptop!

Since April 9, 6:14 PM CDT, most folders (e.g., Drafts, Templates, Sent) on my primary laptop in my primary POP email account, [edited]@bdcusa.com, have disappeared; and … (read more)

Since April 9, 6:14 PM CDT, most folders (e.g., Drafts, Templates, Sent) on my primary laptop in my primary POP email account, [edited]@bdcusa.com, have disappeared; and ALL SUBfolders in my Inbox have disappeared. Over 185,000 emails have vanished overnight!

On my primary laptop, I'm using Thunderbird 149.0.1 (64-bit) on the release update channel, still running 64-bit Windows 10 Professional, and have nothing backed up to the cloud.

Fortunately, on my secondary laptop, I'm using Thunderbird 115.18.0 (32-bit) on the esr update channel, running 32-bit Windows 7 Professional. I say, "fortunately," because ALL folders and emails are still there, so I know they haven't been vaporized!

How do I return all folders and emails for this email account to visibility and access on my primary laptop? Detailed directions appreciated.

Open 1 19

Updated to Version 149.0.2 (64 Bit) Beta on Win 11 - Sent items folder disappeared from Local Folders

Hi There, Win 11 running on Dell Vostro laptop, I recently updated to Thunderbird Version 149.0.2 (64 Bit) Beta. PLEASE NOTE been using Thunderbird Email client for 5 y… (read more)

Hi There,

Win 11 running on Dell Vostro laptop, I recently updated to Thunderbird Version 149.0.2 (64 Bit) Beta. PLEASE NOTE been using Thunderbird Email client for 5 yrs now always kept it updated to latest version ... Most recently updated to version above... Now in Local Folders lists a DELETED folder ,and instead of a SENT folder , seems it has been replaced by a new folder tagged OUTBOX. I have no problem with that if my previously sent items over many yrs use, where displayed there, but nope.... content zero.

If I use the search facility in Thunderbird it finds most recent and previous messages list of my emails for that one recipient searched for only . However would be much happier if I could just see all SENT items in one folder under LOCAL FOLDERS , TAGGED INBOX or SENT .... I dont mind how its tagged .

So in conclusion I am not a computer wizard if a fix is known for this I kindly ask. Please provide step by step instruction in your answer .

Or do I wait till next Thunderbird software update for a solution ?

Open 1 39

issues with smtp authentication

I am having an issue sending emails from one of my email accounts. I keep getting an error when logging in. The account email address is xxx.ca@hotmail.com. Is the .ca ca… (read more)

I am having an issue sending emails from one of my email accounts. I keep getting an error when logging in.

The account email address is xxx.ca@hotmail.com. Is the .ca causing the issue? I can't seem to change the name in Outlook Exchange.

Open 1 26

How do I make bullet list in Thunderbird?

I have recently moved to Linux, Ubuntu, and Thunderbird. I can't figure out how to make bullets or numbered lists. There Are Buttons in This dialoge box How do I … (read more)

I have recently moved to Linux, Ubuntu, and Thunderbird. I can't figure out how to make bullets or numbered lists.

  • There
  • Are
  • Buttons in
  • This dialoge box
  1. How do
  2. I
  3. Find them
  4. In Thunderbird?

Also, why to I get hash tags when I choose numbered list, see above.

Best regards, Mica

Solved 1 20

Duplicated emails in unified folder

New emails to some accounts appear as duplicates in the unified folder. I suspected it may be connected to the fact I use "All Mail" as the archive folder for a Gmail ac… (read more)

New emails to some accounts appear as duplicates in the unified folder. I suspected it may be connected to the fact I use "All Mail" as the archive folder for a Gmail account, but now the problem is happening with a Proton account as well. When I restart Thunderbird, or deactivate and reactivate the Unified folders view, they no longer appear as duplicates.

I am using Thunderbird 149.0.2 on Windows 11. The issue started a few weeks ago. Any help would be much appreciated!

Open 1 34

I have Mozilla Firefox and Thunderbird on a Win7 notebook, when Norton has a patch update in live update, both start crashing.

I have Firefox and Thunderbird on a Win7 notebook, both started crashing unexpectedly. Never could get Firefox back up and running, so tried to uninstall and reinstall; u… (read more)

I have Firefox and Thunderbird on a Win7 notebook, both started crashing unexpectedly. Never could get Firefox back up and running, so tried to uninstall and reinstall; uninstall worked but now can't download to install it on the Win7 notebook.

Thunderbird is more erratic; a tech friend went in and got it running, but it has crashed twice since then. The first time, after a couple of days checking it, it just started working again. This time it crashed soon after completing a Norton live update that had a product patch. I get the crash report screen but then it fails to submit the crash report; this is the crash report from today:

AdapterDeviceID: 0x0a16 AdapterDriverVersion: 10.18.10.3412 AdapterSubsysID: 06511028 AdapterVendorID: 0x8086 Add-ons: cardbook%40vigneau.philippe:94.5,default-theme%40mozilla.org:1.3,google%40search.mozilla.org:1.0,ddg%40search.mozilla.org:1.0,amazondotcom%40search.mozilla.org:1.1,wikipedia%40search.mozilla.org:1.0,bing%40search.mozilla.org:1.0 AvailablePageFile: 14557913088 AvailablePhysicalMemory: 6057934848 AvailableVirtualMemory: 8784730701824 BackgroundTaskMode: 0 BlockedDllList: BuildID: 20241211204238 CPUMicrocodeVersion: 0x25 ContentSandboxCapable: 1 ContentSandboxLevel: 1 ContentSandboxWin32kState: Win32k Lockdown disabled -- Operating system not supported CrashTime: 1775501149 DOMFissionEnabled: 1 DOMIPCEnabled: 1 EMCheckCompatibility: true GPUProcessLaunchCount: 1 GPUProcessStatus: Running GpuSandboxLevel: 1 HeadlessMode: 0 InstallTime: 1758934052 LastStartupWasCrash: 1 LauncherProcessState: 0 ModuleSignatureInfo: {"Gen Digital Inc.":["aswhook.dll"],"Microsoft Corporation":["ucrtbase.dll","msvcp140.dll","api-ms-win-crt-multibyte-l1-1-0.dll","api-ms-win-crt-utility-l1-1-0.dll","api-ms-win-crt-math-l1-1-0.dll","api-ms-win-crt-environment-l1-1-0.dll","api-ms-win-crt-time-l1-1-0.dll","api-ms-win-crt-filesystem-l1-1-0.dll","api-ms-win-crt-locale-l1-1-0.dll","VCRUNTIME140_1.dll","api-ms-win-crt-convert-l1-1-0.dll","api-ms-win-crt-string-l1-1-0.dll","api-ms-win-crt-stdio-l1-1-0.dll","api-ms-win-crt-heap-l1-1-0.dll","api-ms-win-core-file-l2-1-0.dll","api-ms-win-core-timezone-l1-1-0.dll","api-ms-win-core-file-l1-2-0.dll","api-ms-win-core-processthreads-l1-1-1.dll","VCRUNTIME140.dll","api-ms-win-core-localization-l1-2-0.dll","api-ms-win-crt-runtime-l1-1-0.dll","WLIDNSP.DLL"],"Microsoft Windows":["ntdll.dll","psapi.dll","Wpc.dll","d2d1.dll","netprofm.dll","ktmw32.dll","dxgi.dll","wsock32.dll","npmproxy.dll","dbghelp.dll","api-ms-win-core-synch-l1-2-0.DLL","samcli.dll","netutils.dll","wtsapi32.dll","winnsi.dll","IPHLPAPI.DLL","dwmapi.dll","winmm.dll","uxtheme.dll","samlib.dll","wshbth.dll","winrnr.dll","ntmarta.dll","propsys.dll","MMDevAPI.dll","powrprof.dll","pnrpnsp.dll","NapiNSP.dll","version.dll","WSHTCPIP.DLL","rsaenh.dll","mswsock.dll","bcryptprimitives.dll","wevtapi.dll","winsta.dll","apphelp.dll","RpcRtRemote.dll","msasn1.dll","profapi.dll","devobj.dll","cfgmgr32.dll","ws2_32.dll","sechost.dll","clbcatq.dll","shlwapi.dll","Wldap32.dll","nsi.dll","imm32.dll","setupapi.dll","msvcrt.dll"],"Mozilla Corporation":["thunderbird.exe","nssckbi.dll","xul.dll","nss3.dll","freebl3.dll","softokn3.dll","lgpllibs.dll","mozglue.dll"]} Notes: FP(D00-L1000-W0000100-T000) DWrite? DWrite+ WR? WR+ ProductID: {3550f703-e582-4d05-9a08-453d09bdfdc6} ProductName: Thunderbird ReleaseChannel: esr SafeMode: 0 SecondsSinceLastCrash: 1483 StartupCacheValid: 0 StartupCrash: 0 StartupTime: 1775501140 SubmittedFrom: Client SystemMemoryUsePercentage: 28 TelemetryEnvironment: {"build":{"applicationId":"{3550f703-e582-4d05-9a08-453d09bdfdc6}","applicationName":"Thunderbird","architecture":"x86-64","buildId":"20241211204238","version":"115.18.0","vendor":null,"displayVersion":"115.18.0","platformVersion":"115.18.0","xpcomAbi":"x86_64-msvc","updaterAvailable":true},"partner":{"distributionId":null,"distributionVersion":null,"partnerId":null,"distributor":null,"distributorChannel":null,"partnerNames":[]},"system":{"memoryMB":8096,"virtualMaxMB":8388608,"cpu":{"extensions":["hasMMX","hasSSE","hasSSE2","hasSSE3","hasSSSE3","hasSSE4_1","hasSSE4_2","hasAVX","hasAVX2","hasAES"]},"os":{"name":"Windows_NT","version":"6.1","locale":"en-US","servicePackMajor":1,"servicePackMinor":0,"windowsBuildNumber":7601},"hdd":{"profile":{"model":null,"revision":null,"type":null},"binary":{"model":null,"revision":null,"type":null},"system":{"model":null,"revision":null,"type":null}},"gfx":{"D2DEnabled":false,"DWriteEnabled":true,"ContentBackend":"Skia","Headless":false,"EmbeddedInFirefoxReality":false,"adapters":[{"description":"Intel(R) HD Graphics Family","vendorID":"0x8086","deviceID":"0x0a16","subsysID":"06511028","RAM":0,"driver":"igdumdim64 igd10iumd64 igd10iumd64 igdumdim32 igd10iumd32 igd10iumd32","driverVendor":null,"driverVersion":"10.18.10.3412","driverDate":"1-22-2014","GPUActive":true}],"monitors":[{"screenWidth":1366,"screenHeight":768,"refreshRate":60,"pseudoDisplay":false}],"features":{"compositor":"none","hwCompositing":{"status":"available"},"gpuProcess":{"status":"available"},"webrender":{"status":"available"},"wrCompositor":{"status":"unavailable:FEATURE_FAILURE_DCOMP_NOT_WIN10"},"openglCompositing":{"status":"unused"},"omtp":{"status":"unused"},"d3d11":{"status":"available","version":0,"warp":false,"textureSharing":false,"blocklisted":false},"d2d":{"status":"blocklisted:FEATURE_FAILURE_BUG_1432610","version":"1.1"}}},"appleModelId":null,"hasWinPackageId":false},"settings":{"blocklistEnabled":true,"e10sEnabled":true,"e10sMultiProcesses":8,"fissionEnabled":true,"telemetryEnabled":false,"locale":"en-US","intl":{},"update":{"channel":"esr","enabled":true},"userPrefs":{"browser.fixup.alternate.enabled":false,"browser.search.region":"US","network.trr.strict_native_fallback":false,"widget.content.gtk-high-contrast.enabled":true},"sandbox":{"effectiveContentProcessLevel":1,"contentWin32kLockdownState":3},"launcherProcessState":0,"addonCompatibilityCheckEnabled":true,"isDefaultBrowser":null},"profile":{}} Throttleable: 1 TotalPageFile: 16976646144 TotalPhysicalMemory: 8489295872 TotalVirtualMemory: 8796092891136 URL: UptimeTS: 17.818550105 User32BeforeBlocklist: 1 Version: 115.18.0 Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 2 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192

MSAFD Tcpip [UDP/IP] : 2 : 2 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [RAW/IP] : 2 : 2 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : e70f1aa0-ab8b-11cf-8ca3-00805f48a192 
MSAFD Tcpip [TCP/IPv6] : 2 : 23 : 1 : 6 : 0x20066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [UDP/IPv6] : 2 : 23 : 2 : 17 : 0x20609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
MSAFD Tcpip [RAW/IPv6] : 2 : 23 : 3 : 0 : 0x20609 : 0xc : %SystemRoot%\system32\mswsock.dll :  : f9eab0c0-26d4-11d0-bbbf-00aa006c34e4 
RSVP TCPv6 Service Provider : 2 : 23 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP TCP Service Provider : 2 : 2 : 1 : 6 : 0x22066 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDPv6 Service Provider : 2 : 23 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
RSVP UDP Service Provider : 2 : 2 : 2 : 17 : 0x22609 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9d60a9e0-337a-11d0-bd88-0000c082e69a 
MSAFD RfComm [Bluetooth] : 2 : 32 : 1 : 3 : 0x20026 : 0x8 : %SystemRoot%\system32\mswsock.dll :  : 9fc48064-7298-43e4-b7bd-181f2089792a

useragent_locale: en-US

This report also contains technical information about the state of the application when it crashed. ______ Since I can't be reached by email, please have any answering tech to please call or text me at [edited phone# from community support forum]. Thanks

Open 1 19

How to keep the hyperlinks when I respond or tranfer a mail

Hi, I like to attach hyperlink to the words I write in my mails (for exemple : "you can find here the document, and I attach to the word "here" a link, an URL). But when… (read more)

Hi, I like to attach hyperlink to the words I write in my mails (for exemple : "you can find here the document, and I attach to the word "here" a link, an URL). But when I respond to such a mail, or when I transfer one of mine, the links are not viewable. Strange thing is that when I respond to such a mail, the person reading my response can see and click on the link, but when I'm writing, I don't see the link. The word (let's say "here") is underlined, but I can't see or access or modify the link (for example to make sure that the link is correct). The information is sent, but I don't see it at the moment when I'm writing my response. Why... ? Thank you in advance

Open 1 14

Duplicate folders

At some point, some of our email folders duplicated. Not sure how that happened. How can I fix this? I've attached a screen shot of a gmail account that illustrates the … (read more)

At some point, some of our email folders duplicated. Not sure how that happened. How can I fix this? I've attached a screen shot of a gmail account that illustrates the problem.

Open 1 14

Unable to delete message header in the Message List Header pane

I have Thunderbird version 149.0.1 installed and set up to display the Classic View, showing the Folder pane, Message List Header pane, and the Message pane. I have two a… (read more)

I have Thunderbird version 149.0.1 installed and set up to display the Classic View, showing the Folder pane, Message List Header pane, and the Message pane. I have two accounts - my email account and Local Folders. All my email is routed to the Local Folders for storage on the PC. I have a number of messages in the Local Folders Inbox, and the headers show in the Message List Header pane. This message header is marked as read, and as spam, but I can not do anything with it. I can not change the status (either to unread, or not span), nor can I delete it. The actual message appears to have been deleted - if I select the header, the Message pane is either blank, or displays the message previously selected. If I open the message a new tab, the contents are blank, and if I select View Message Source, that window is empty (blank). I have restarted Thunderbird several, once in Windows safe mode, and that header remains. I can read all the other messages in the Inbox, change their status, or delete them. The attached image shows the shows the message in question as selected.

How do I delete that (@#$I*@%#@$%) message header? Thanks to anyone who can help!

Solved 4 62

All the emails has been deleted after I have emty the trash

Hello, I had an issue with my Thundebrid 148.0 (aarch64) running on Mac OS Squoia. I am using it since 2012 and had no issies. But last week when I was trying to empty th… (read more)

Hello,

I had an issue with my Thundebrid 148.0 (aarch64) running on Mac OS Squoia. I am using it since 2012 and had no issies. But last week when I was trying to empty the trash in the app, it got deleted everything! I had my saved local folder intact. But all IMAP data was errased. Luckily my hostng company were able to restore the back up, but I lost almost a day of emails. Please look into that issue and let me know.

Thank you Alexey

Open 2 2 34

Configuring Outlook email with Thunderbird

I have followed all instructions I can find through many searches online but cannot get my outlook email to configure in Thunderbird. First, I have no option to chose OAu… (read more)

I have followed all instructions I can find through many searches online but cannot get my outlook email to configure in Thunderbird. First, I have no option to chose OAuth2 even though I have deleted any outlook passwords, email accounts, and Thunderbird is up to date. I have received so many error messages I cant keep track. Bottom line, all my other email accounts configure find except for outlook. Any help would be appreciated Steven Pecoraro

Open 1 21

Local Folders>Inbox preview doesn't show for most messages

The other day previews of messages quit working in Local Folders>Inbox. New messages will show the preview, but not any of the older messages. The preview area is just… (read more)

The other day previews of messages quit working in Local Folders>Inbox. New messages will show the preview, but not any of the older messages. The preview area is just blank. I drew an arrow to the preview area.

Open 8 1 118

Blank replies in message body

Hello, Windows 11 - Thunderbird 148.0 In received message bodies previous replies are blank. If I select and drag an area in the desired reply the content of the reply m… (read more)

Hello,

Windows 11 - Thunderbird 148.0

In received message bodies previous replies are blank. If I select and drag an area in the desired reply the content of the reply magically appears. I've attached two images of this behavior. What setting may be causing this?

Open 4 55