Firefox for Android Community Forum

I installed Mozilla Firefox on my phone, but I cannot log in or create a new account. When I try to sign up or log in, it does not work properly. Please help me fix this issue.

Hello, I am having trouble logging in to my Firefox account on my Android phone. Every time I try to log in, it shows an error and does not allow me to access my account.

I have tried entering the correct email and password, but it still does not work. My internet connection is working fine.

Please help me fix this issue. Thank you.

Hello, I am having trouble logging in to my Firefox account on my Android phone. Every time I try to log in, it shows an error and does not allow me to access my account.

I have tried entering the correct email and password, but it still does not work. My internet connection is working fine.

Please help me fix this issue. Thank you.

Hi, I am experiencing the following issues: Windows PC: When attempting to log in, I get a message stating, "Your account has been locked." Android App/Site: The page takes approximately 20 seconds to start loading. My phone is Xiaomi 14T Pro. Could you please look into this? Thank you.

Have been using the the mobile Firefox app for years and have had the passkey set up a while ago for ID.me

Recently stopped working, while Chrome on same device works as intended.

Any new setting blocking the passkey that can be changed?

I asked AI and this is what it gave me.

Failed Handshake: Recent reports regarding Firefox Mobile version 148.0.1 suggest a regression where the browser fails to trigger the system-level pop-up for passkeys. Instead of showing you the "Use fingerprint/PIN" prompt, it either hangs indefinitely or defaults to a "Passkey required" screen that you cannot bypass. System Conflict: There are indications that the March 2026 Android security update may have changed how third-party browsers request "Nearby Bluetooth" permissions for passkeys, which Firefox has not yet fully adapted to.

I'm using a Pixel 10 Pro XL updated to the latest March software update and made sure Firefox mobile was up to date on the Play Store.

I've created a passkey for logging in to Google.

When trying to log in to Google within Firefox on my Pixel 9 phone, I'm automatically taken to the page where I should be prompted to enter my passkey, but no prompt actually appears, so there's no way for me to actually enter my passkey. (See attached screenshot.)

To be clear, I can still tap "Try another way" and log in using other methods, such as via an approval prompt sent to my other devices.

This problem does not happen on my Samsung tablet. When I try to log in to Google within Firefox on my tablet, I'm given the choice to log in via various methods, and if I choose to use a passkey, I *am* given a prompt to enter my passkey.

Any idea what the problem could be?

I signed into my account earlier today. I received one email from you with a code to insert. Once this was done I then received 2 notification emails acknowledging my having signed in. Is this normal practice or, do I have something to be concerned about. Your comments would be appreciated, thank you. Kind regards J A Campbell