Firefox Community Forum

Hello,

While working with sign-up web forms integrated with a OneTrust external web form collection point via its SDK, we've observed that Mozilla Firefox's Enhanced Tracking Protection, when set to its default settings, blocks requests to OneTrust URLs (e.g. https://privacyportalde-cdn.onetrust.com).

Is there any way to ensure that incognito windows can correctly communicate with OneTrust without requiring action from the end user? Additionally, knowing the reasons why Mozilla is blocking these requests to OneTrust would be helpful for troubleshooting this issue.

Thank you

Hello -

Tech Support Guy System Info Utility version 1.0.0.9 OS Version: Microsoft Windows 10 Home, 64 bit, Build 19045, Installed 20220711223524.000000-420 Processor: AMD A4-5300 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 16 Stepping 1, CPU Count: 2 Total Physical RAM: 8 GB Graphics Card: Microsoft Basic Display Adapter Hard Drives: C: 930 GB (817 GB Free); D: 931 GB (756 GB Free); S: 1862 GB (1096 GB Free); Motherboard: ASUSTeK COMPUTER INC. A55BM-PLUS, ver Rev X.0x, s/n 140525905700081 System: American Megatrends Inc., ver ALASKA - 1072009, s/n System Serial Number Antivirus: Windows Defender, Enabled and Updated

Firefox 129.0.2 (640-bit) Windows 10 Professional (x64) Version 22H2 (build 19045.4842)

SEE ATTACHMENT: So from where did the red-highlighted business appear from?

Clicking on OPEN NETWORK LOGIN PAGE results in the lower part -- PLEASE VERIFY YOU ARE A HUMAN - PRESS AND HOLD showing up. Pressing-and-holding only results in that PRESS AND HOLD business reappearing; no way to get past it. RESULT being that I am unable to access bookmarked websites as I always have previously.

If I click on the X to the far right of that line, the OPEN NETWORK LOGIN PAGE disappears and the lower PRESS AND HOLD does not show up. HOWEVER! Here is what does show up instead of a website being opened:

Hmm. We’re having trouble finding that site. We can’t connect to the server at signin.centurylink.com. If you entered the right address, you can:

   Try again later
   Check your network connection
   Check that Firefox has permission to access the web (you might be connected but behind a firewall)

- Trying again later only results in a repeat. - Network connection is quite well connected. - Firefox has ALWAYS had permission to access the web.

MAKES NO SENSE! Any informative assistance? Thank you.

When ever I click on a youtube link I get a flash of the video and then "Video unavailable This content isn't available". But the video is clearly available as runs fine in other browsers. Since FF is my default browser this is a real pain and may force me to go to a different default browser which I don't want.

I have cleared the cache no change It does the same in incognito mode

Please help.

Thanks

( moved Troubleshooting Information to "Question Tools -> More System Details" - c)'