All Products Community Forum

I am having trouble with my Midflorida bank loading information. I am using my desk top and it goes to a page that states I am using an app. Please help me.

Thank you

Yesterday while using Firefox my keyboard quit functioning in Firefox (Windows 11). I closed everything and restarted the computer. Everything else works fine, but Firefox would not load. I tried to the repair function and that wouldn't load. I tried to uninstall and that wouldn't load. I uninstalled with a third part app, and tried to reinstall, but that keeps giving a can't install message after trying for several minutes. I tried to install Firefox Beta and that installer hangs up at [Execute: "C:\Program Files\Mozilla Firefox\default-browser-agent.exe" register-task 308046]. Also cleaned registry.

I'm having trouble installing Norton Password Manager, I keep getting a corrupt file, won't install, so I am running through the checklist of possible fixes.

The one I am up to is this :-

Refresh Firefox Click the menu button (≡). Select Help, then choose More troubleshooting information. Click the Refresh Firefox… button on the right side of the page. In the confirmation window that appears, click Refresh Firefox. Firefox will close and restart. When it finishes, a window will show the data that was imported. Click Finish. Choose whether to restore your previous windows and tabs, then click Let’s go!.

I cannot find the "Refresh"

I've run Troubleshoot Mode

I have cleared the startup cache, problem not fixed.

https://drive.google.com/file/d/1Xc4TJomqETKUOMIa9y1IgVD_alu_dIlg/view?usp=drive_link

My cat laid too close to my keyboard (i.e., by the control, shift, and windows button) and I am now unable to send messages from any of my email address in Thunderbird. I've checked the server settings and they all appear to be correct, but I keep getting the error message that connecting to the smtp failed. I'm receiving emails, but can't send them. Is there anything else that I might be missing apart from checking the server settings.

Hi I am using thunderbird with the integrated events connected to various google domains. My calendar looks synchronized and notifications show up. I am on popos on a laptop. The thing is that a lot of time the notifications show up late; like not hours late, but let's say 5 minutes late and sometimes they don't re-appear after the initial reminder. So it's not 100% sure that you will get reminded or pinged at the right time. I have not figured out any specific rule when it works and when it won't. Curious if anyone else is running into such problems. Thanks Andreas

hi in a new win 10 instal most text incl Fire Fox text is made up of letters [font] that are made of thin and thick lines [in the same letter]

i dont know if its a strange font or another problem, i have copied all "font" setting from my other pc where i dont have the problem.

also i cant get spell check to work here dsespite turning it on

its very distracting, would be very gratefull for any suggestones if any one can 

help thanks

Dear Thunderbird Team,

I am writing to report a critical issue with the Thunderbird Extension API where it returns stale, cached data instead of live folder contents for Gmail IMAP accounts.

Issue Description The browser.messages.list() and browser.messages.query() APIs are returning outdated message data from 2016-2021, completely ignoring the actual current contents of my Gmail IMAP inbox. While Thunderbird's UI displays current emails correctly, the extension API serves permanently cached old data.

Evidence of the Bug What Thunderbird UI Shows: Current inbox with emails from today and recent weeks

Real-time folder contents

Proper folder synchronization

What Extension API Returns: Only 100 messages total (artificial limit)

Messages exclusively from 2016-2021

No emails from 2022-2025 present

Completely ignores current folder contents

Technical Details: Profile: /Volumes/Data/Mail Files/Thunderbird/Profiles/aq8q4la7.default-release/

Account: Gmail IMAP (imap.googlemail.com)

Folder: account1://INBOX

API Used: browser.messages.list(folderId) and browser.messages.query()

Steps to Reproduce Set up Gmail IMAP account in Thunderbird

Write extension using browser.messages.list() API

Compare API results with actual folder contents

Observe API returns stale cached data from years ago

Debugging Attempted We have tried:

Deleting all .msf index files

Clearing folderCache.json and global-messages-db.sqlite

Removing cache folders (cache/, cache2/, startupCache/)

Rebuilding folder indexes

Using different API methods (messages.query vs messages.list)

None of these resolved the issue - the API continues to return the same stale dataset.

Impact This completely breaks any extension that needs to access current folder contents, such as email tracking, automation, or filtering extensions.

Request Please investigate why the Extension API serves different (and outdated) data compared to Thunderbird's main UI, and fix the API to return actual live folder contents.

Thank you for your attention to this critical issue.

Best regards, Hasan

How and where do I report when immersive reader mode renders a page incorrectly? What are the rules governing immersive reader mode inclusion?

An example is : Britain prepares NHS drug spending hike to stave off Trump tariffs

Phone: Nothing 3(a) Headphones: Nothing ear (a) When using YouTube (phone speaker) all runs smoothly. But when using earphones videos desync and stutter very badly. My extensions are "ublock origin" and "privacy badger" Any help or suggestions would be welcome

I am an academic researcher formerly affiliated with an institution that uses Okta as its two-factor authentication service for access to institutional subscriptions (think Elsevier, Cambridge Core, Brill, JStor, etc.). Since I am no longer affiliated with that institution, I am no longer authorized to access that institution's subscriptions. I am not trying to access that institution's subscriptions, however, if I try to log in to these repositories as an individual, I am automatically redirected to my former institution's Okta authentication page.

The browser: Mozilla Firefox 143.0.3. I am able to access other sites on other browsers, as well as in private Firefox windows, which suggests it is a problem with my Firefox account. These are temporary workarounds I can live with only in the very short term. I am under no circumstances willing to switch browsers. I use Firefox for a reason. FWIW, I am also contacting Okta support to see what they recommend.

The computer: Macbook Air 2020 M1. It is a personal computer. I do not have access to another device.

I have cleared my browser history, saved form data, saved site settings, cookies, and cache (x5). I have deleted all saved passwords containing the email address associated with my former institution. I have restarted the browser (x5). I have restarted my computer (x2). I have reached out to IT at the institution (they are flummoxed).

I'm nearing my wit's end with this. I'm working on multiple projects with multiple deadlines. The temporary workaround and constant barrier to access are driving me up the wall. I will be infinitely grateful for a permanent solution to this hellish problem.

Yesterday I upgraded my PC from Windows 10 to 11. Today I discovered my Local Folders are not visible. Searching tells me the messages still exist, but TB does not show the folders. I did the same upgrade a month ago on a laptop (Windows 10 Pro to 11), no problems. I didn't externally back up the messages as I am a dinosaur and don't know how, but at least they are still on the hard drive. Thousands of them though so I need the local folders back. Tried all the fixes I can find on the Community Forum, without success. Can anyone help please? Bob

Dear Firefox Team,

It has re-occurred to my Firefox Browser of the latest version of 115.28 with some websites which I have recently visited however which have appeared 8 grids of blank or white pages again under "Recent Activity" as attached with the image for your technical troubleshooting suggestion.

Those 8 grids of Recent Activity in the older version of Firefox browsers used to have shown colorful graphics or images representative of the recent websites I visited in the recent past.

May I know what I am supposed to do to recover those graphics or images?

Kindly offer any suggestion or solution?

Thank you for your kind attention.

Mr. Topaz Chiu

Hi I was using TB 142 without problems. When upgrading to 143 ou 144.B4 I have problems sending mails to all users after some times. Usually the first mails are sent immediatly but after around 10 mails, I have very slow response (varies from 5 sec to more than 1 minute and sometimes timeout). Usually quitting TB solves the problem but this is very annoying. I went back to 140LTS and sems to have no longer this problem. This was tested on many diffrent networks. I am running under Fedora release 42

Thanks

Hi I use a PC running Windows 10. I created a new email adress using Outlook. All is displayed correctly in Outlook.live (subir inbox, outbox, draft, archive, etc)

Now when I try to add the same account (email adress) in Thunderbird PC (last release), the system found well my data (IMAP, SMTP...), but is unable to display submenus. Only the Inbox appears. The setup is not complete and I have no error. But in Thunderbird I received a notification stating something about the authentication of that new email adress but I have no access to the full notification (when I clic on the notification it disappears).

I deleted this account (data and message) in Thunderbird, closed Thunderbird, and created it again, same result. Only the subdir inbox appears.

In Outlook.live this account works fine, I can send and receive emails.

In Thunderbird I can also send emails but I do not receive them while they are received in Outlook.live. So it seems that there an issue in Thunderbird And I have no opportunity to add the account manually.

Any suggestion to solve this issue ?

I'm not able to uninstall PWA apps created in Firefox 143.0.1 using Windows 11 usual uninstalling procedure. If i click "uninstall" in Windows Start Menu the app remains installed. PWA apps created with Firefox do not show on Windows 11 installed apps list so I cannot uninstall them. I haven't found any guide on the web on how to uninstall PWA created from Firefox. So, how can I effectively uninstall those PWA apps? Thank you in advance for your kind answer. Regards.

In the New Tab Home Page weather widget does not detect current location, and when I try to search any location from my Country Pakistan, it does not detect any city location.

On my note 4 (Android 6.0.1) i'm using firefox 143.0.3 (Build #2016117407) and youtube stopped working (wheel turns then gives an error) . First i thought it's was the adblock so i disabled but that didn't fix it. So i used a proxy that also didn't worked. Then i used another browser (chrome, opera mini) and they worked. I didn't change any settings. I installed an addon User-Agent Switcher to change firefox desktop version which also didn't worked.

Edit: Opened only HTTPS mod in the options and did a full shutdown of the phone and now it works. I think youtube or someone else changed something and only HTTPS fixed that, not tech savvy enough to find why.