Windows 10 reached EOS (end of support) on October 14, 2025. For more information, see this article.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Sync with Securly not working

  • No replies
  • 0 have this problem
  • 16 views
more options

I use Firefox on many computers in many locations and they all use the account sync feature. However, at one location, a school, there's a filtering system in place called Securly. To get through the school filters, you have to download a certificate and install it. I do that, and web browsing works fine. But, syncing does not work. It's as if the syncing feature doesn't use the installed certificate. So, to sync, I have to use my phone hot-spot from time-to-time. It's a big pain, however, when I've set or changed a password at the school and expect it to be available in all my other computers but I've forgotten to do the manual sync before I left. Is there a way to get the sync process to use the installed certificate?

Thanks!

-Farren

I use Firefox on many computers in many locations and they all use the account sync feature. However, at one location, a school, there's a filtering system in place called Securly. To get through the school filters, you have to download a certificate and install it. I do that, and web browsing works fine. But, syncing does not work. It's as if the syncing feature doesn't use the installed certificate. So, to sync, I have to use my phone hot-spot from time-to-time. It's a big pain, however, when I've set or changed a password at the school and expect it to be available in all my other computers but I've forgotten to do the manual sync before I left. Is there a way to get the sync process to use the installed certificate? Thanks! -Farren

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.