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Can't log into Pandora

Jiwan Shakti
Jiwan Shakti
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I use Pandora as my daily music player, and use Firefox (latest version, 86.0 64 bit) on Windows 10. A couple days ago I could not login to Pandora. I always type my logins myself, never save them. I tried changing the login and it never seemed to work correctly--I suspected it never got changed even though I got a confirmation email. I was right, because I finally fired up the dreaded MS Edge and was able to login to my Pandora account using my old password--so the password worked, it had never changed. I have tried clearing the cache, the dns, reviewed all the privacy settings, checked my plugins, and I cannot find anything that would seem to cause this problem.

Help! Please. I don't want to use Edge.

tx

I use Pandora as my daily music player, and use Firefox (latest version, 86.0 64 bit) on Windows 10. A couple days ago I could not login to Pandora. I always type my logins myself, never save them. I tried changing the login and it never seemed to work correctly--I suspected it never got changed even though I got a confirmation email. I was right, because I finally fired up the dreaded MS Edge and was able to login to my Pandora account using my old password--so the password worked, it had never changed. I have tried clearing the cache, the dns, reviewed all the privacy settings, checked my plugins, and I cannot find anything that would seem to cause this problem. Help! Please. I don't want to use Edge. tx

Chosen solution

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

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All Replies (2)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

This issue can be caused by corrupted cookies or blocked cookies.

  • check the permissions for the domain in the currently selected tab in "Tools -> Page Info -> Permissions"

Clear the Cache and remove the Cookies for websites that cause problems via the "3-bar" Firefox menu button (Options/Preferences).

"Remove the Cookies" for websites that cause problems:

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data: "Manage Data"

"Clear the Cache":

  • Options/Preferences -> Privacy & Security
    Cookies and Site Data -> Clear Data -> Cached Web Content: Clear

If you use extensions ("3-bar" menu button or Tools -> Add-ons -> Extensions) that can block content (Adblock Plus, NoScript, DuckDuckGo PE, Disconnect, Ghostery, Privacy Badger, uBlock Origin) always make sure such extensions do not block content.

Jiwan Shakti
Jiwan Shakti Question owner
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Great, thanks. The key was the link to troubleshoot extensions/start FF in safe mode. I did not know how to do that. That fixed it so it is one of the extensions. Still will take some trial and error to figure out which one.