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Browser tabs crash randomly, usually with video's or gifs.

  • 9 replies
  • 1 has this problem
  • 5 views
  • Last reply by FredMcD

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Firefox tabs crash regularly after viewing gifs or other video's and sometimes on 'normal' webpages. Latest video drivers and windows updated. This is a new pc, though it seems to have some issues. Tried safe mode, still crashes. Any ideas?

Firefox tabs crash regularly after viewing gifs or other video's and sometimes on 'normal' webpages. Latest video drivers and windows updated. This is a new pc, though it seems to have some issues. Tried safe mode, still crashes. Any ideas?

All Replies (9)

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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP- in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most recent 7 - 10 Submitted crash reports, and copy them. Now go to the reply box and paste them in.

aboutcrashesFx57

For more help on crash reports, see; https://support.mozilla.org/en-US/kb/firefox-crashes-asking-support

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My bad, forgotten about that. Here you go:

bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716 bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716 bp-4b077468-ac59-4a08-80d2-3cc5c0190716 bp-7bd1206f-9f99-458c-92a6-b377d0190716 bp-7b3d7f66-9814-45b4-98b0-bf3ed0190716 bp-8e5180bf-1de3-49e2-ad65-499ff0190716

Modified by matthijs.delange

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bp-6e63761d-8358-4ede-9929-f7fe50190716 bp-0bf4aa83-8192-4592-a618-3f5790190716 bp-9f779a23-5080-462d-ba88-6e2d90190716

Signature: u8_deblocking_chroma_vert_edge_h264_sse2

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder ++++++++++++++++++++++++++++++++++++++++++++++++ bp-ac87b1d4-8e4b-492c-a32a-f0f530190716 Signature: smallvec::SmallVec<T>::push<T>

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE +++++++++++++++++++++++++++++++++++++++++++ bp-fff46dd1-9543-485b-b21b-b47720190716 bp-611564d8-3a35-4363-95a2-51c6a0190716

Signature: msmpeg2vdec.dll | BaseThreadInitThunk

Crash Reason EXCEPTION_ACCESS_VIOLATION_WRITE

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

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Thanks, ran DISM and SFC. However, no dice:

bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717 bp-340face9-2724-43c0-b383-4a3510190717 bp-f6f0344d-1c91-468c-a282-f4c730190717 bp-63bad731-5bb2-4785-bcbc-74d710190717

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The new reports are the same as the above.

bp-934e59ee-1f4d-4ac6-a30f-a57430190717 bp-340face9-2724-43c0-b383-4a3510190717

Signature: msmpeg2vdec.dll | EtwEventWrite ++++++++++++++++++++++++++++++++++++++ bp-e42d04dd-6bcc-4c92-b72c-e83840190717 bp-0161c197-42a5-43ee-bd63-c02530190717

Signature: u8_deblocking_chroma_vert_edge_h264_sse2

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I activated webgl and hardware accelaration (had tried turning them off). Drivers are up to date (checked again). Still the same stuff:

bp-e78cc7c2-9e63-471f-bd4f-5fbeb0190717 bp-f3092f97-02eb-423a-bf7e-725c50190717 bp-9f1ccb5c-df21-4dd3-8538-b34b60190717 bp-8c835276-8e7a-41e2-ac98-215c10190717 bp-7337e2b8-a69c-46d3-b675-be1a00190717

Modified by matthijs.delange

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The same as the others. I called for more help.