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Citibank VISA site diverts me to Login after I'm already logged in.

  • 2 replies
  • 2 have this problem
  • 4 views
  • Last reply by owormser

owormser
owormser
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First, I'm on an iMAC desktop. I have Firefox 3.0. With this version and 2 prior versions I can not use the Citibank VISA site functionality. I can login and I can view my current balance, etc. However, when I attempt to view "CURRENT ACTIVITY" I get bounced to a page that says "page not available, try back later" in RED. No matter how I try to circumvent this very real error message, I get the same result. For just an instant, I can see the information I want, then it abruptly changes pages to the one I cited above.

Safari works just fine. I have had this problem with ONLY Citibank VISA in the last 3 versions of FIREFOX. Is this a Citibank problem or a FIREFOX issue ??? Thank you.

First, I'm on an iMAC desktop. I have Firefox 3.0. With this version and 2 prior versions I can not use the Citibank VISA site functionality. I can login and I can view my current balance, etc. However, when I attempt to view "CURRENT ACTIVITY" I get bounced to a page that says "page not available, try back later" in RED. No matter how I try to circumvent this very real error message, I get the same result. For just an instant, I can see the information I want, then it abruptly changes pages to the one I cited above. Safari works just fine. I have had this problem with ONLY Citibank VISA in the last 3 versions of FIREFOX. Is this a Citibank problem or a FIREFOX issue ??? Thank you.

All Replies (2)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > Network > Cached Web Content: Clear Now

and

  • Remove Cookies

Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Privacy. Under History, select Firefox will Use Custom Settings. There is a button on the right side called Show Cookies.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode; Press the <Alt> or <F10> key to bring up the tool bar. Followed by;

Windows; Tools > Options Linux; Edit > Preferences Mac; application name > Preferences

Then Advanced > General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites and see if there is still a problem. Then restart.

owormser
owormser Question owner
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These steps did not resolve the issue. Still seems to be a Firefox issue as my Safari works fine.