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Troubleshoot issues with Webmaker: logging in, finding your profile, losing your password -- all the fun stuff!

__TOC__ = I can’t log in = First, '''make sure you have a Persona account'''. * Click the Sign in button at the top right of Webmaker.org [[Image:webmaker sign in button]]. * Look for a second window that will get you set up with Persona. Enter your email address and follow the instructions to verify your email. [[Image:persona email entry screen]] {note}If you’re sure that your Persona is set up correctly but are still having trouble signing in, you may have encountered a bug. We’ll take care of it, just write us: help@webmaker.org.{/note} = How do Webmaker domains work? = Once you're set up with Persona, you get to claim your username and Webmaker domain. [[Image:Webmaker - space claim]] Your Webmaker domain is your personal space on the web to share all your creations. Every username gets a domain at http://username.makes.org - so if your username is '''pizzadog''' then your Webmaker domain will become http://pizzadog.makes.org. = I lost my password = It's okay, it happens to everybody. Just click the link that says "'''forgot your password?'''" in the Persona login window. You'll get an email confirmation with a link to change your password. [[Image:Persona - forgot password]] = I'm still having problems, what do I do? = Send an email to makerparty@mozilla.org describing your problem in as much detail as you can, and we'll figure out what's wrong. ---- = New Webmaker Login (Coming Soon) = ==How do I join Webmaker?== Follow these steps to join Webmaker: # Click the Join button at the top right of the page. # Enter your email address. # Check the box to agree to the terms and click Join. # Enter a username and click create account. [[Image:Webmaker Join Button]] ==How do I sign in to Webmaker== # Click the Sign in link at the top right of the page. # Enter your username or email address. # Check your email for a message from Webmaker. Don't see it? Check your spam. # Follow the instructions outlined in the email. Click Login or login and remember me if you are on a private device. If you check the email on your mobile, you can copy the short key to a desktop computer to login there. [[Image:Webmaker Join Button]] ==Can I still use my Persona account?== * Yes. Current users can continue to use Persona or start using the Webmaker login [[#w_how-do-i-sign-in-to-webmaker|as described above]]. No extra work required. * To continue using Persona, click Sign in link at the top right of the page, and then click log in with Persona. * Get [[Signing in using Persona|help with Persona]] [[Image:Webmaker Login with Persona]] == Where do I find my profile and projects? == * Your Webmaker domain is your personal space on the web to share all your creations. * Every username gets a domain at http://username.makes.org - so if your username is '''pizzadog''' then your Webmaker domain will become http://pizzadog.makes.org. == Can I use a password instead of Webmaker login by email? == * Yes. Visit your profile settings and click the link to set a password. * If you change your mind later, you can switch back to the Webmaker Login from the profile settings as well. [[Image:Webmaker Switch Login]] == I lost my password. What do I do now? == # Click the forgot password link. # Check your email for the reset message from Webmaker. Can't find it? Check your spam. # Click the reset password link and follow the instructions on the screen. [[Image:Webmaker Lost Password]] == I'm still having problems. How do I get help? == * Send an email to makerparty@mozilla.org describing your problem in as much detail as you can, and we'll figure out what's wrong. * Join the community and conversation for more support: [http://example.com http://discourse.webmaker.org/category/meet] (requires login)