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What to do if Mozilla VPN disconnects or turns off after being activated, or if websites fail to load even though Mozilla VPN is connected.

If you find that Mozilla VPN is disconnecting or turning off after being activated, you can try the below steps to resolve this issue. These steps are also helpful if Mozilla VPN is connected, but websites fail to load. [[UI:details_start]] ==Restart Mozilla VPN== Restarting Mozilla VPN is a quick way to fix minor connection problems or glitches. 1. Close the Mozilla VPN app completely. *On mobile, swipe it away from the recent apps list. *On desktop, right-click the Mozilla VPN icon in the system tray or menu bar and select Quit. 2. Reopen the app and try connecting again. [[UI:details_end]] [[UI:details_start]] ==Restart your device== Sometimes a quick restart can reset network settings and resolve hidden glitches: #Restart your device. #Open Mozilla VPN and try connecting again. [[UI:details_end]] [[UI:details_start]] ==Update Mozilla VPN== An outdated app can cause compatibility issues so ensure you're using the latest version of Mozilla VPN. Download the most [https://www.mozilla.org/products/vpn/download/ recent release]. [[UI:details_end]] [[UI:details_start]] ==Run application as an administrator (Windows)== Try running the client as the administrator. Sometimes running the app with elevated permissions can help. #Click the '''Windows''' icon in the taskbar. #Enter Mozilla VPN and select "Run as Admin". [[UI:details_end]] ==Disable Firewalls (Desktop)== Other firewall or antivirus apps may conflict with Mozilla VPN. Try disabling them or allowing an exception for Mozilla VPN. {note}'''Note:''' For assistance and instructions, consult the official support documentation for your specific application. It should offer comprehensive information, troubleshooting, and even detailed guides in case of any issues.{/note} [[UI:details_start]] ==For Windows Defender Firewall== #In the ''Windows Start Menu'' search bar, type '''Allow an app through Windows Firewall''' and click the first result. #Click the '''Change Settings''' button at the top right of the window to make changes. [[Image:changesettings]] #The ''Allow another app'' button should highlight. Click the '''Allow another app''' button close to the bottom of the window. #Click '''Browse'''. #Navigate to the VPN by going through the following path: '''This PC > Windows (C:) > Program Files > Mozilla > Mozilla VPN > MozillaVPN.exe''' #Click '''Add'''. #Go to the ''Allowed apps'' window. #Look for ''mozillavpn''. #Make sure the '''Private''' and '''Public''' boxes next to it are checked. #Click '''OK''' at the bottom. #Restart the system. [[UI:details_end]] [[UI:details_start]] ==For macOS Application Firewall== #Open '''System Preference'''. #Click the '''Security''' or '''Security & Privacy''' icon. #Select the '''Firewall''' tab. #Click the lock icon in the preference pane #Enter an administrator name and password. #Click the '''Firewall Options''' button. #Click the '''Add Application (+)''' button. #Select '''Mozilla VPN'''. #Click '''Add'''. #Click '''OK'''. [[UI:details_end]] [[UI:details_start]] ==Reset Mozilla VPN== If none of the above solutions work and Mozilla VPN keeps disconnecting, you can try resetting Mozilla VPN: #Open the Mozilla VPN application. #Click the ''Settings'' [[Image:vpn settings icon|width=20]] icon. #Select {menu Help}. #;[[Image:VPN HELP BUTTON|width=350]] #Go to the '''Reset VPN''' section of the menu. #;[[Image:Reset VPN button|width=350]] #Select the {button Reset VPN} button. #;[[Image:Reset VPN click|width=350]] #Confirm the reset by selecting the {button Reset and quit} button. #;[[Image:Confirm VPN reset|width=350]] #A loading screen will appear while clearing all settings and preferences. #You will be signed out of your Mozilla VPN app and redirected to the sign in screen. Congratulations! The VPN reset is done. You will need to sign back in to Mozilla VPN using your Mozilla account email and password. [[UI:details_end]] =Related articles= <!-- The following links contain UTM tags. UTM tags are only required for the en-US links. Localizers can use wiki links.--> *[https://support.mozilla.org/en-US/kb/troubleshooting-speed-issues-mozilla-vpn?utm_source=-vpn-related Troubleshooting speed issues on Mozilla VPN] *[https://support.mozilla.org/en-US/kb/language-websites-i-visit-changes-when-i-turn-mozi?utm_source=-vpn-related The language of the websites I visit changes when I turn Mozilla VPN on - What to do] *[https://support.mozilla.org/en-US/kb/choose-mozilla-vpn-plan-right-you Choose the Mozilla plan that is right for you]