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How to answer escalated questions
Revision 80235:
Revision 80235 by rmcguigan on
Revision 80307:
Revision 80307 by rmcguigan on
Keywords:
training escalate help desk
training escalate help desk
Search results summary:
Gives instructions on how to escalate for a beginning contributor
Gives instructions on how to escalate for a beginning contributor
Content:
=How to answer escalated questions.=
Please check out the Escalation Guidelines: [https://support.mozilla.org/en-US/kb/escalation-guidelines]
* What is an escalation?
* How do I escalate?
[Video]
=What this video includes=
* How to evaluate a question that needs more attention
* How to tag a thread with escalate or helpdesk to create a ticket for Help Desk Mozilla staff to respond to for more help.
[http://goo.gl/M8K2TP For Contributors Participating in the Contributor Quality Training Please click here for Chapter 7]
=How to answer escalated questions.=
Please check out the Escalation Guidelines: [https://support.mozilla.org/en-US/kb/escalation-guidelines]
* What is an escalation?
* How do I escalate?
[Video]
=What this video includes=
* How to evaluate a question that needs more attention
* How to tag a thread with escalate or helpdesk to create a ticket for Help Desk Mozilla staff to respond to for more help.
[http://goo.gl/6gs4iy For Contributors Participating in the Contributor Quality Training Please click here for Chapter 7]