Showing questions for topic:
  • Account management

Thunderbird keeps asking me for password to an account that doesn't exist at my server.

When I launch T-bird on my laptop, it shows "Enter your password for UCIm2Lqoc@gwtc.net on imap.gwtc.net:" There is no such email address. It is one that I briefly attemp… (read more)

When I launch T-bird on my laptop, it shows "Enter your password for UCIm2Lqoc@gwtc.net on imap.gwtc.net:" There is no such email address. It is one that I briefly attempted to set up, then decided against it and used a different one. I have just now confirmed by telephone with my provider's helpdesk that there is no account with that name on their server.

    By simply hitting enter, that request disappears and T-bird shows me the messages for my primary email address, which works properly.
   But when I try to access my second email address, I keep getting the same request. 

First it says: "Login to account "cindyreed@gwtc.net" failed." and instructs me to "Enter your password for UCIm2Lqoc@gwtc.net on imap.gwtc.net:" And then, in response to everything I have tried so far: " Login to server imap.gwtc.net with username UCIm2Lqoc@gwtc.net failed." I would like to find out how to get out of this trap. Fortunately, I am able to access this second address on my cell-phone, but that is not much help when I am so frequently out of service area. Thank you. Plains Gardener

Open 1 16

‘how do i get thunderbird to stop asking for log-in credentials to an account that i removed from thunderbird?

‘how do i get thunderbird to stop asking for log-in credentials to an account that i removed from thunderbird? every time i open thunderbird, a dialog box opens asking fo… (read more)

‘how do i get thunderbird to stop asking for log-in credentials to an account that i removed from thunderbird? every time i open thunderbird, a dialog box opens asking for my passord to an old account, that has been removed.

Solved 10 68

I'm trying to dump MS Outlook.

I downloaded Thunderbird and am still getting Outlook emails in the T-bird app? I feel like I'm missing something or doing something wrong. Does this mean I cannot cancel… (read more)

I downloaded Thunderbird and am still getting Outlook emails in the T-bird app? I feel like I'm missing something or doing something wrong. Does this mean I cannot cancel my MS Office 365? TIA Linda Sorry, I don't know how to read the Thunderbird version, but it updated as soon as I opened it today.

Solved 8 28

I want to make an additional email on my Thunderbird account.

I would like to have an additional email on my Thunderbird account. I've tried, but the internet says I have to go to account actions button, but I cannot find such a but… (read more)

I would like to have an additional email on my Thunderbird account. I've tried, but the internet says I have to go to account actions button, but I cannot find such a button in my account settings. Thank you

Open 1 27

How do I reorder accounts

I used to be able to reorder email accounts using drag and drop but it doesn't work any more. How is it done now? Another answer said the order was set in prefs.js. If I… (read more)

I used to be able to reorder email accounts using drag and drop but it doesn't work any more. How is it done now?

Another answer said the order was set in prefs.js. If I remember from Windows 95, that was a configuration file? Where will I find it on Windows 11?

The problem has arisen because I have had to change my main Google account. A gamer (I suspect) wrote a bot taking money from my Google Play account. In resolving that, I created another account so I could abandon the other. However Google security saw my behaviour as suspicious. My "appeal" was upheld, but creating the account again on Thunderbird didn't trigger the security popups. The only way I could do that was to force the account manually. That put it after Local Folders, which I usually want open.

[Tried to make 'after' italic - don't get how it works, sorry.]

Solved 1 18

Successful OAuth2 login doesn't auto-return to Thunderbird Android; app remains logged in as if in browser

Hello everyone, Summary: I am trying to set up my gmail account on my new phone, but after (what appears to be) successfully logging in, the Thunderbird for Android appli… (read more)

Hello everyone,

Summary: I am trying to set up my gmail account on my new phone, but after (what appears to be) successfully logging in, the Thunderbird for Android application does not pull me back out of gmail. Instead, I remain logged in to my gmail account as if in a browser. As you can see from my photos, it takes me to the point where I am truly into my gmail inbox, but I am checking it as if in some sort of outdated browser and not as if in Thunderbird. I am stuck; sitting in my gmail account, logged in; able to view email, check and change account settings, even get onto other parts of my google account. Unfortunately, I cannot find a way to get back out of my gmail account that returns me to the Thunderbird for Android accounts setup process with a successfully login to gmail. I end up having to hit exit or to close the app, which causes the account setup to fail.

Expected Behavior: Open the Thunderbird for Android App. Setup new account (gmail which produces an automatically detected OAuth 2.0 method). Give login credentials, gain access to gmail, and then be auto-redirected back to accounts setup process in Thunderbird for Android with full IMAP + SMTP access to my gmail.

Problematic Behavior: Same as above, except I am stuck as if in browser mode. When I exit and thus am returned back to the accounts setup page, I receive a failed notice (see photo). Immediately afterward, I tried to setup an account for the same gmail address on an old android phone and successfully logged in as expected. How do I get back to the main accounts dialog with a success?

Notes: The new phone is a linux-based phone (Furilabs FLX1s) on which I have found Android apps to function without hiccup. It seems like In fact, the Thunderbird for Android app itself seems to function fine. It doesn't crash. It allows me to navigate through the app menus flawlessly.


Thanks for the help!

Open 5 48

I can't Install mon account Micorosft 365

When I try to install my account Office 365 for my association's account (XXXX@patapon95.fr) it doesn't word with Thunderbird (I can connect on Outlook on the same acco… (read more)

When I try to install my account Office 365 for my association's account (XXXX@patapon95.fr) it doesn't word with Thunderbird (I can connect on Outlook on the same account). I can also connect with my personnal acount on xxxx@outlook.fr on Thunderbird.

Open 21

My Firefox Add-ons developer account was blocked without explanation

Hello I am dev from Hanbiro Inc, My Firefox Add-ons developer account appears to have been blocked. I am unable to access the developer dashboard and receive the error: "… (read more)

Hello I am dev from Hanbiro Inc, My Firefox Add-ons developer account appears to have been blocked. I am unable to access the developer dashboard and receive the error: "You do not have permission to perform this action."

Additionally, one of my extensions shows that it has been blocked because the author has been banned.

However, I did not receive any email or notification explaining the reason for this action.

This extension was intended for private/internal use only and was not meant for public distribution. It does not collect user data, perform tracking, or execute remote code.

I would like to request clarification on: - The reason my account was blocked - Whether this action can be appealed or reversed - What specific changes are required to comply with Mozilla policies

I am willing to modify the extension to fully comply with all guidelines.

Thank you for your time and assistance. If needed, I can provide the extension source code for review.

Open 1 33

Cant get to allow button to finish installation

I had a problem and deleted thunderbird. Now I have reinstalled and cant get to the allow button for account setup. It seems to be way down the page and I cant sroll down… (read more)

I had a problem and deleted thunderbird. Now I have reinstalled and cant get to the allow button for account setup. It seems to be way down the page and I cant sroll down to get to it.

Open 3 20

I have two outlook mail accounts installed in Thunderbird, only one works

I have two outlook mail accounts installed in Thunderbird, with the same parameters (except of course login name and password). Only the mail account installed first, wor… (read more)

I have two outlook mail accounts installed in Thunderbird, with the same parameters (except of course login name and password). Only the mail account installed first, works. The other only shows its inbox but no other folders or message. If I test its connection, the account seems to be properly connected.

Next to the two outlook accounts, I have three gmail accounts installed in my Thunderbird. They work without problems.

What could be the problem with the outlook accounts?

Open 25

I'm not able to disable the "to save disk space, do not download:"

I selected the "To save disk space, do not download:" checkbox while I was traveling with restricted internet. I've deselected the checkbox now, but the downloads are st… (read more)

I selected the "To save disk space, do not download:" checkbox while I was traveling with restricted internet. I've deselected the checkbox now, but the downloads are still restricted. Apparently deselecting did not unset a flag in the settings? Does anyone know how to edit the settings for each account to do this manually?

Open 4 47

アカウントエラーが表示されメールが取り込めない

メールを読み込むと「アカウントエラー メールボックスにメールを書き込めませんでした。ファイルシステムに書き込み権限があるか、ディスクに十分な空き容量があるか確認してください」と表示される。 同アプリで他のメールアカウントでは表示されず、取り込みについても問題はないため、容量に問題はないと思われる。 また別の端末では正しくメールを取り込んで… (read more)

メールを読み込むと「アカウントエラー メールボックスにメールを書き込めませんでした。ファイルシステムに書き込み権限があるか、ディスクに十分な空き容量があるか確認してください」と表示される。 同アプリで他のメールアカウントでは表示されず、取り込みについても問題はないため、容量に問題はないと思われる。 また別の端末では正しくメールを取り込んでいる。

対処方法を教えてください。

Open 1 2 43