Firefox Support Forum

Possibly there was an auto update of MOZILLA FIREFOX on our DELL LAPTOP (Windows 11). Now, we cannot get a Mozilla window to open - due to error message:

XUL Runner Error: Platform version '118.0.1' is not compatible with minVersion >= 118.0 maxVersion <=118.0

Can someone please help us get back to a previous version of Mozilla Fire. Perhaps it is a Windows error. I have no way of knowing. Please help me. My email is: raem.kauai@gmail.com Thank you.

Since yesterday (Sep 26 2023), Twitch.tv has been having multiple issues related to basic functionality of the website, and this has happened before but I did not report it because I was able to fix it. I can not purchase or use bits despite Twitch having a stored payment method on file that I have confirmed has sufficient funds, I can not subscribe or gift subscriptions despite Twitch having that same sufficiently funded payment method on file, I can not redeem or earn channel points, I can not send or receive Twitch Whispers (a form of DM), I can not follow or unfollow channels, and I am convinced that if I was to log out, I would not be able to log back in. I can chat in stream chat, and I can watch streams, that's all I can do. But I enjoy using the other features that are currently blocked, I am over 18, and I am the only person that uses this computer, so there should be no parental controls problems either. Yesterday, I restarted my browser, which did NOT alert me that it had updated, and all of this functionality was broken. Roughly 6 months ago I was having the exact same issues, but I was able to fix it by disabling many of the anti-tracking protections on my browser (had to disable them universally except for blocking cryptominers, not just with the shield icon). However, now, even with those settings unchanged, roughly 75% of the features of the website Twitch.tv are nonfunctional. I have included a cropped screenshot of me attempting to redeem something using channel points, the purple box is the button, and the spinner icon stays there for over a minute with nothing happening, which is not how that is supposed to work.

I enjoy watching streams and interacting with people on Twitch.tv, and I wish to continue doing so in the way I am accustomed to. However, it would appear that Firefox has other plans. If this continues, I will be forced to switch to a less secure browser for specifically that site, which is an idea I do not look forward to.

So for the last little while, Facebook has been making a complete nuisance of itself on firefox. This isn't a browser problem, because the other tabs I have open work perfectly fine, but FB takes forever to load, and any button I press to interact with it, (like the reload button,) also lags, (but, again, works fine on other tabs,). It doesn't even register links as being clickable for a good minute after loading. The page also seems to reset every time I switch from another tab to it, showing a blank page with a loading symbol. I have tried deleting the entire history, and restarting the browser, and deactivating the adblocker, (the only extension active) and nothing seems to help. Does anybody know why it's doing this, (other than because the company follows the 'if it isn't broke, break it' theory, which we all already knew,) and how to fix it?

I just updated to 115.3.0 ESR and I noticed the > and + buttons have vanished from my tab toolbar. They are only visible if i go into "customize toolbar" but i cannot find a way to make them permanently visible.

Please explain how to make the > and + buttons visible again. I have tons of tabs that extend to the right of the screenshot but there is still no > and + buttons visible.

Please see the attached screenshot.

Edit : okay you know the small firefox icon to the left of the "<" ? i tried removing it from the toolbar and now theres a >, but still no +...

This is a recurring problem. I have just been on to Vodafone who have tweaked my router as my speeds, download and upload, were very erratic, and upload speed often zero so connections failed. Sometimes my phone speeds were similar but not always. The Speedtest by Oopla desktop app also showed erratic results but often when they were OK the web-based test on Firefox was much worse, with upload speed zero. When I started this Firefox showed upload speed zero. Now Firefox shows upload 18Mbps. This variability keeps happening and is driving me spare, as even emails often fail to go through - I use Thunderbird. I shall see how things go tomorrow and tell you how it is going.

The Backstory: As a graphic designer, I save things from the web all the time--stock websites, client downloads, all that jazz. Because I have a ton of clients, I have the "Always Ask You Where to Save Files" option selected, and it usually does a pretty good job of remembering where I want to save stuff.

However, I've encountered a crazy bug in the last month: When I save images--jpegs specifically--from Adobe Stock, it will pop up the "where to save" window, and it will be a certain client's folder. (For clarity, we'll call this Tammy's folder.) I'll navigate to the new location I want to save assets for the current project I'm working on (let's say this is Mike's folder). Then I'll download another jpeg for Mike's folder from Adobe, but it will start me back in Tammy's folder again. This means I have to re-navigate to Mike's folder, every single time I want to save anywhere other than Tammy's folder.

Here's the weird thing: When I save .ai/vector files from Adobe stock, it remembers the last folder I saved an .ai/vector file to. Same for .pngs and other file types. On other stock websites, it will also remember, whether they are jps, zips, svgs--it works fine. It's JUST jpegs (not jpgs) from Adobe Stock.

I've tried clearing cookies, data, resetting the download location, rebooting my computer in between all the changes, and even going into the about:config to try to fix it that way. Short of uninstalling/reinstalling firefox, are there any other solutions I should try?

Thanks!

Few days ago, some of our clients and few (not all) internal PC are get stucked on a PR_CONNECT_RESET_ERROR on our website. Only on 117 windows version (118 developer version and 119 nightly seems ok). We tried to repair firefox, it works on 95% but we can't ask our client to do this. It works on Chrome & Edge.

We running out of ideas : - we only accept TLS 1.2 / 1.3 - checking CSP - Both IIS and Apache are not working - Firewall are not blocking

Certain images are never created or loaded in my browser. Youtube thumbnails, for example, display as only light grey squares. I thought maybe my addons might be causing this, but the only one that seems capable is uBlock Origin, and I even disabled it completely. Anyone know what could cause this? Surely its a caching issue or something. I can include images if anyones curious.

As above

Why would they disable accessibility tools without even a notice?

What kind of monsters would do that for the sake of political grandstanding?

TL;DR: Moved firefox browsers, didnt properly export passwords, uninstalled other browser, had logins.json from profile folder, needed to know how to import manually.

Fixed. I just installed the older browser, and properly exported the passwords this time.

I have several profiles. They all have the same Chrome folder contents, but only some of them have the "chrome_debugger_profile" folder.

I'm guessing I must have generated it along the way while tweaking the Chrome folder contents?

Firefox 117.0.1 (64 bit) Build 20230912013654 Windows 10 Home - Version 22H2 OS build 19045.3448 The link to download my Sears credit card statement in pdf form has disappeared when accessing the website (https://citiretailservices.citibankonline.com) with Firefox. It still appears and works normally when the website is accessed with Chrome. I have the uBlock Origin extension installed on Firefox, but it is disabled on the Sears website. Screencaps attached.

I have been having this issue for such a long time now but its really getting ridiculous now, I have tried to follow so many guides and re-installs and .XPI installs and nothing is working, I am beyond stumped as to what can be the problem, someone please help me fix this.

Which file/s contains only the browser settings, not including the extensions, which are transferable to other profiles? prefs.js? the contents of the settings folder?

Everything was working fine on Firefox up until a couple weeks ago when my searches started lagging.

What happens is - if I type a search into the main URL/search bar on the browser, it loads just fine. But if I type a 2nd search into a website search bar, such as on google.com, there is about a 12 second delay between me hitting enter and the page actually starting to load. The page freezes during this time and is unable to be interacted with. This issue does not happen in any other browsers outside of Firefox.

Things I've tried so far: Troubleshoot mode/safe mode, clearing cookies and cache, uninstalling and re-installing Firefox

Nothing has helped... wondering if this was caused by an update?

continue in /questions/1424778 in Thunderbird section.

Having used Thunderbird for some time, I installed it on a new PC, and found that virtually all my emails on a particular account seem to have been deleted, despite the app being set up to retain them. I checked on the webmail (BT) and they have gone. The account is set up as IMAP - as is another account on the same server, which seems OK. BT won't engage with me on this as they "don't support third party apps" I assume that 3 years worth of important client history is gone for ever? Can anyone suggest what I did wrong, or is this a software failure?