Firefox Support Forum

A week or two ago I was surprised when opening Firefox it asked if I wanted it to be my default browser as it already was default. I said okay and it opened but none of my saved passwords available nor were my bookmarks. I noticed that there were TWO Firefox icons on the quick start bar on my 2 month old Windows 11 laptop. I clicked the other icon, that opened and my bookmarks & passwords were there. I clicked Help -> About Firefox and both are the same version. I looked at Windows Apps and there's only one Firefox showing there. I don't know how to remove the second instance. I attached a screen shot showing two icons on the quick start bar, newly installed Firefox behind original installed version asking to become default browser.

I have Firefox 107.0.1 installed on my windows 11 22H2 OS Build 22621.900 and I had around 63 tabs or so open. I ALWAYS click the "X" in the top right corner and then it brings up the "close xx" tabs window. Then when I reopen firefox I can click history>restore previous session. Anyways I closed regular firefox.. because a friend of mine wanted to look up something but not interfere with my open tabs so we opened firefox private browsing.. thinking it wouldn't interfere with normal firefox... Yet when I went back to normal firefox and tried to go to history>restore previous session it was grayed out. So how do I get a hold of Mozilla to restore my account and stuff to 12/01/2022 at around 3am CST? Also how do I let them know that firefox private browsing has this issue with messing up open tabs in non-private browsing firefox? This is severely annoying and disappointing. I have tabs open for a reason and they should all stay there until I close them. But now they're gone and I wish to have them back. So if someone could let me know how to get a hold of a Mozilla/firefox staff member so they can revert my account that would be awesome. Just to be clear I was able to replicate the issue by having a few tabs open in normal firefox and then closing it.. then opening private browsing firefox and closing it. You should be able to go to history>restore previous session in normal firefox to be able to get your tabs back.. but are unable to do so after opening and closing private browsing firefox. Why is this? I thought they were separate and shouldn't interfere with each other in this way?

I had multiple tabs open that I was using, including the costco.ca page, when the update happened (I can't remember the exact details). All my other open tabs, and all pages since, have worked fine since, but the costco page does not open. At first there were options to check and something about a ceritficate. Now the address shows costco.ca444/Genericerror it says 'Problem loading page' in the tab heading. And the page shows '

The page isn’t redirecting properly

Firefox has detected that the server is redirecting the request for this address in a way that will never complete.

This problem can sometimes be caused by disabling or refusing to accept cookies.'

There is no info on how to fix this - and I've spent way too much time trying to fix it. I added it to the exceptions page. No joy. Works fine in Chrome. Very frustrating.

I have Windows 11 on my PC. Is there a way to fix this? Might be an idea to add a link to how to fix it to the error message. Thanks.

On last update virtualtours made in our websites have a big problem. Console write errors:

Failed to allocate internal command buffer. WebGL context was lost. Uncaught Error: Bad WebGL context - maybe context was lost?

Please, open this page, look at it and fixed this.

https://sb360.online/cu0v2n

when opening tickets in our helpdesk system, TeamDynamix, the new window opens on the main display. if the Firefox browser is open on another display the new window has empty space on the right and bottom (see attachment). if the Firefox browser is open on the main display or the new window opens on the same display as the Firefox browser there is no empty space. dragging the new window from the main display to the display with the Firefox browser open the empty space disappears and the new window displays correctly.

this only happen recently. with an older version of Firefox (not sure which version), there was no empty space on the new window.

laptop: HP Elitebook with an external monitor laptop built-in display (main), external monitor (second)

Firefox Version 107.0 (64-bit) Windows 11 Version 21H2 (OS Build 22000.1219)

I am looking for a way to enable Firefox to copy and paste PNG images with transparency. Right now, copy/pasting a transparent image replaces the transparent areas with solid black. This feature works as expected in all other mainstream browsers (it's something I use a lot in my workflow as a graphic designer for a website).

This bug has existed for a while, I'm hoping by now there is at least one extension that fixes it, or some kind of workaround. Thanks to anyone who can help.

I tried to log on to FidelityCharitable.org which I have done successfully before. When I do, they give ma a message "We are currently aware of an issue with some 3rd party browser plugins that are causing issues with access to the Fidelity website. Please try running your browser in incognito mode - or using an alternative browser as we work with the 3rd parties to resolve the issue."

By the way, I still have an issue logging on to PayPal with Firefox too.

I've tried the steps in this article: https://support.mozilla.org/en-US/kb/firefox-keeps-asking-me-primary-password#firefox:win11:fx107 but that doesn't work, please help

Since the last update i have not been able to see my canvas student calendar or opens the assignments page in any course. I have tried the same in chrome and it works but when i tried to use safe mode and do the same in Firefox i wasn't able to get it to work. Video Link for the Screen Recording Done in safe mode

Containers are useful for using multiple accounts/logins in one browser instance. However, Google Docs does not work correctly. Every time I open a Google Docs/Sheets/etc. file in one container, it loads in a new tab in another container. It does this even if I copy the link into a tab with the correct container. I need to keep my Google accounts separated: one is personal, the other is for work. I like Firefox, and use it to get away from Google in other ways. But I can't escape Google because of work and sharing files with certain people. I hope there is a fix for this. Thanks in advance.

My windows 11 laptop is set to reboot when updates are available, they happen when I've put the device to sleep. as a result all the tabs I had open are gone upon restart. Unfortunately, the "history->recently closed tabs" and "startup->settings->open previous windows and tabs" are greyed, I can't seem to find a way to fix this. Any ideas? Note, this is a new laptop, I used PCMover to transfer all my data/programs from an older laptop to this new machine, and that machine was windows 10 (if that would make any difference). Also, I do keep firefox on this machine up to date.

My laptop unfortunately broke and i lost my password for my Firefox account and i unfortunately lost my sync data when resetting. Is there a way to get back my data ?

greetings,

I use foundryvtt through a Firefox port. for awhile now, i get a timeout error on some, but not all, songs in all Playlists from songs in the same File Folders.

on the screen, the timestamp reads 00:00 and hangs. It appeared to be the same songs, so i created another Playlist with different music on my PC and problem persists. I do not get this problem when i play music through the Foundryvtt app.

any help would be much appreciated.

I want to be able to use Firefox like I did before! Tired of having to re-log-in to programs that I didn't used to have to before I cleared cache, etc.

Dee

Unable to download jpg file complete. Get error message and image down will have .part after filename.jpg. DeepDreamGenerator.com site from user 'file manager' view. Can download ok if I right click image to show in new tab. Cannot find adblocker to disable which was DDG Team suggested was happening. I can download from file view in MS browser. Problem started after latest update.

When on youtube or any video website, when I click the PiP button on the side of the video, instead of having the video popup on the screen I have a new windows (only visible in the windows taskbar) which is invisible.

If I try to hover the (empty) preview in windows, it should hide everything else and show the window, but nothing happens as if the popup create a window but stops in the middle.

I tried with Firefox (v107.0 64-bit) and Firefox dev edition (v108.0b6 64-bit), same problem. I tried disabling every addon/theme, same problem. I tried disabling hardware acceleration, same problem. I tried Troubleshoot mode, works correctly.

Before re-installing Windows it worked normally. What could be the problem ?

Extra home page appears every time I click to open a .pdf from Microsoft NAV. It downloads the file (does not open it) but it opens a new home page to do this. I have to always delete this. The download is on the already open home page. How do I stop it from opening another home page every time I try to open one of these .pdf files from another application?

My firefox settings resets every time I open the browser. I don't have my wanted default page, the theme is back in white, and all my privacy settings are back to default. Do I have to save my settings somewhere?