Firefox Support Forum

Hi.

This is quite similar problem to mine: https://www.reddit.com/r/firefox/comments/szmlim/firefox_sync_is_empty_blank_after_fresh_windows/

Long story short: my computer crashed. I'm using Linux, and some lib package files got wiped along the way. Anyways, I checked I have nothing important locally and installed a fresh system, because I have everything in the cloud and don't care about my local files.

In my new Garuda Linux I opened Firefox, tried to log in. It asked me to confirm by email. I confirmed the code. It said it's wrong. I tried again. It said it was wrong again. Okay, I returned the password and got a new one. It synced... and I have no bookmarks, no settings, nothing. What the hell, how do I get them back?

This is the first time I get this issue. In the past the same situation with reinstall happened to me, too. All data was always safe in the sync. I really need all my bookmarks back, please help.

I could not find any useful info in the sync settings.

Hello all,

For some reason, I can no longer upload or download files, with the pop-up window failing to appear entirely. I can upload folders through, for example, Dropbox or Google Drive, but individual files don't work.

I've reset my browser, uninstalled and reinstalled it, opened it in troubleshooting mode, disabled enhanced tracking protection, but nothing seemed to work. I've tested another browser, and I was able to upload and download files just fine.

Is there anything I can do to fix this? I'm on Ubuntu 22.04 using Firefox 107.0.1.

The "Search for text when you start typing" option causes issues for me on a lot of sites. I turn it off in settings but when I restart the browser, it resets to enabled. How do I make it save this setting.

Version 102.5.0esr 64-bit on Gentoo Linux

I have disabled DRM content, why is firefox annoying me to enable it each time I load a website that requires it. What seems to be now the general topic, even for a simple blog... If I disabled it, I do not want to be prompted to enable it back. I know how to enable it.

I suspect that my bank tried to show a verification pop-up while I was on a third-party site, and because pop-ups were disabled the third party rejected my request. My question is:

How much of my bank's website address do I need to put in the "Allowed Web Sites - Pop-ups" edit box, seeing as I wasn't on that website at the time. Would "https://name-of-bank.com" be sufficient? Or, are wildcards allowed in the URL?

"OpenH264 Video Codec provided by Cisco Systems, Inc." plugin will sit in the "will be installed shortly" status forever if you have HTTPS-Only mode enabled. I have been pulling my hair out for the last few days trying to figure out why I couldn't play YouTube or many other sites videos.

Turns out the site that the library is downloaded from has a bad certificate installed: https://ciscobinary.openh264.org/libopenh264-2.3.0-linux64.6.so.bz2

``` Websites prove their identity via certificates. Firefox does not trust this site because it uses a certificate that is not valid for ciscobinary.openh264.org. The certificate is only valid for the following names: a248.e.akamai.net, *.akamaihd-staging.net, *.akamaihd.net, *.akamaized-staging.net, *.akamaized.net

Error code: SSL_ERROR_BAD_CERT_DOMAIN ```

OS: Fedora 36 Firefox Version: 104.0 (64-bit)

I hate being forced to restart my firefox following an update that I didn't ask for. It's particularly annoying when I'm on a video-conference and I start a search and I'm forced to come back to the conference, wait for them to accept me again, etc...

At a minimum, an option should be offered to disable the restart (I didn't find any).

Thank

I just set up firefox sync with my home computer in order to transfer my settings,etc to my work computer, but when I logged in at work and tried to sync it just kept all my work computer settings the same as they were before.

Hi!

I'm using the browser on linux mint 21. It works fine as always but I have this minor and annoying problem with the click on links.

Every time I click on a link from an external application firefox open a new tab/window with but doesn't show me the browser. To do that I have to click a second time on the hyperlink and at this point firefox will appear with 2 identical tabs opened.

To avoid that I have to click once and search myself the browser window.

It seems Mozilla now things that forcing me to click through a "welcome tips wizard" dialog box is a good idea. Since I work in IT, I'm using browsers across dozens of endpoints in dozens of environments every day. To open Firefox and have to click Skip over and over and over because the wizard won't let me just skip the whole thing on one fell swoop, is a recipe for fatigue! I don't care about changing color schemes or signing into an account etc etc. I just care about using the browser to go where I need to go. Yet not even Escape works to get out of the captive experience. Please stop following in the footsteps of Microsoft who thinks they have a right to force every user into an experience. Please stop being like other apps that introduce new features and feel they have a right to force users to "see" them via UI popups that are in your face until you either click through them or click skip for every single one. If you really think I should care about these features, at least allow me to skip the whole process whenever I wish. Don't make me click Skip over and over and over. Maybe one day I will read about these new features that Mozilla things are so important, but even then I'll read it once on my own computer probably and then still be "forced" into this unpleasant experience on every other endpoint I remote onto for weeks and months into the future. Thanks a lot.

Hello, I'm experiencing a issue with my web server specifically on Firefox, allow me to explain: 1. A user clicks a login button and receives a HTTP 401 response, which the user responds to by entering their credentials in the built-in Firefox browser popup then selecting "Sign In". 2. After authenticating successfully, "Save" is selected when Firefox prompts to save login information for this website. 3. User then navigates to a page outside of the origin/index (ex http://192.168.0.3/foo/bar.html, origin/index being http://192.168.0.3), to which they're prompted to save login information again. Issue here with the second save login prompt.

If in step 3 the user selects "Save" this issue goes away, however, more than one popup for saving user credentials is not a good look. Additionally, the save login popup in step 3 is filled out with bogus user credentials; blank username and "password" as the password.

If "Save" is selected in both steps 2 and 3, about:logins will show two entries: 1. 192.168.0.3 (REALM) 2. 192.168.0.3 Where entry 2 contains the bogus user credentials and entry 1 contains the correct user credentials. In entry 1, the REALM is set as the correct realm I send out during the digest authentication process (per digest auth specification).

During both instances of the save login popup, in the Firefox Browser Console the following is printed: LoginManagerPrompter: Couldn't process supplied URIString: http://192.168.0.3 LoginManagerPrompter.jsm:994:16

As I've mentioned this happens with Firefox and never in Google Chrome (Chrome only has 1 save login popup after the initial authentication).

Would someone be able to shed some light on this behavior? Why is Firefox saving a login with my REALM and another without? Is the failure in LoginManagerPrompter related?

Thank you.

Prior to the decision by Ubuntu to use a Snap to package Firefox, Firefox was routinely updated by APT. This was largely invisible to the user who merely had to authorize the update. However with SNAP there is now the annoying countdown that appears every day when I go into Firefox. I have not researched Snap vs Flatpak vs Aur vs ..., so I do not understand why Ubuntu does not update the Firefox SNAP in the backfround. Undoubtedly there are advantages to Canonical in using Snap, but they haven't sold those advantages to me!

Like a lot of people I spend a lot of my life with the browser open. Linux does not generally use proprietary apps for access to tools which use such apps on mobile devices, so using Twitter, or Youtube, or Reddit, or various Google tools, just uses tabs within the browser. This means to update the SNAP for Firefox I have to exit out of every application on my desktop, and then wait while the SNAP refresh runs in a terminal window, not even a GUI tool. Furthermore this is not just the time to apply the update, I also have to wait while 3MB of code is downloaded, because Ubuntu doesn't bother to preload the Snap update! Strangely Ubuntu 22.04 does not even automatically run a SNAP refresh during a reboot, when everything, including the SNAP daemon itself is shut down! One of the first things I had to do after upgrading to 22.04 was to apply a new snap of the daemon itself. Ubuntu does not provide a tool to shut down the snap daemon. You must open a terminal and kill the daemon.

Although I can tolerate the time it takes this update mechanism to run, I cannot tolerate the time it would take me to restore all of the activities that I had open within Firefox. At this moment, a typical day, I have eighteen tabs open in Firefox. Ubuntu demands that I shut down Firefox, which will discard all of that state information, sit around while it mindlessly loads and applies the SNAP that it could have done in the background, and then I have to restore those eighteen tabs.

So I open the terminal, enter "sudo killall firefox; sudo snap refresh". But then when I go back into Firefox it naturally wants to warn me that the previous session was terminated abnormally. I know that I killed it. The message Firefox chooses for this is misleading "Sorry. We’re having trouble getting your pages back." Instead of, for example "Firefox failed abnormally. Do you want to resume your previous pages?" Since I cannot easily avoid the Ubuntu implementation of SNAP for Firefox is there a Firefox configuration option that says "Yeah, I know Firefox crashed, but I would prefer not to be annoyed by a misleading message when I start it up again if there is a snapshot to recover from."

I access multiple sites under a single domain:

https://my.domain/site1 https://my.domain/site2

Each site has a login, and the same account name (e.g. 'me') is used for each site, but with different passwords. I must use the same account name for each site.

As far as I can tell, the password manager will always truncate the full site url to just the domain name when saving the passwords, so both sites are saved to the same entry.

The password entry edit function does not allow one to edit the URL associated with the site.

Is there a workaround for this? Thanks, Diab

I have FF setup to forget all data after being closed except for a couple of websites. No Google properites are included in the list.

After logging FF has also been logged in to all Google properties; google.com, gmail, etc. If I close the browser and reload it all cookies should be dumped but, if I visit google.com somehow I'm logged back in.

"Settings > Privacy & Security > Delete cookies and site data when Firefox is closed" should mean I'm reset to a somewher zero state, yes?

TIA for any help

Hello, please could you check, what might be causing crashes at start (even in safe mode). I have sent several reports:

bp-3e1519f4-eb5f-4765-a3a3-461680221130.txt bp-b1ae42df-becb-495c-ab80-6c7700221130.txt bp-78b65c3e-594c-4559-9b3c-26ec60221130.txt bp-b734e6bc-80fb-4625-b745-b87970221130.txt bp-713358a8-a061-471d-8068-5a17d0221130.txt bp-bd826e9f-ec1b-4be5-b172-d0f590221130.txt bp-8b28f73f-82ee-41b4-92d0-85ab10221130.txt bp-6e7b6a49-c06b-4697-8d28-04f000221130.txt bp-485583da-9e1d-4afb-9158-7ef670221130.txt bp-f79bc6d3-bfa5-4466-a917-a1a6f0221130.txt bp-7e487525-cccb-4334-836c-617440221130.txt bp-4e6843b6-46a3-4d76-aee0-8a9f50221130.txt bp-14238cdd-97b8-4a88-8f16-180bc0221130.txt bp-082df4ff-e723-4e92-a886-539320221130.txt bp-a3ae7311-d82c-4517-9d8c-c0d190221130.txt bp-fb36e38d-b349-4ca7-b51b-c71fa0221130.txt bp-e1ba115b-b204-4d88-a664-3cbc20221130.txt bp-3b512ba0-3d36-4280-a2f5-9b87b0221130.txt bp-da26c265-f3e7-4a8c-982f-7bf370221130.txt

The bookmark and tabs show my favicon but the firefox empty landing page does not show my favicon. Instead it shows a generated icon...

What do I need to do to make favicon show?

I have this in my head

``` <link rel="icon" href="/static/favicon.png" /> <link rel="apple-touch-icon" sizes="128x128" href="/static/favicon.png" /> <link rel="manifest" href="/static/manifest.json" crossorigin="use-credentials" /> <link rel="shortcut icon" type="image/png" href="https://fuckedweb3.com/static/favicon.png" /> <link rel="icon" type="image/png" sizes="32x32" href="/static/favicon.png" /> <link rel="image/x-icon" size="32x32" type="image/x-icon" href="/favicon.ico" /> ```

I did a refresh this morning. Bookmarks and site passwords remained but it removed LastPass. I re-added it, but my master password doesn't work. How can I restart LastPass?

after last update of ff, the yt videos are paused. when press a start button or a space bar the video playing for a fraction of second and stops again. if holding a space bar longer the video is chopped is start - stop pieces. my system manjaro linux ( Linux 5.15.78-1-MANJARO (x86_64) ). ff version 107.0 (64-bit) thanks in advance Lukas

I do a lot of OS switching - I test various Linux distros on my 5 laptops and one really old 32 bit system for my mother-in-law and I am wondering if I can use FireFox Accounts over and over without making a new service device every time I need something from FF Accts :P

This has bugged my off and on for a long time but I have mostly ignored the issue ... until last week I discovered I had like 20 some odd devices on my account -- going back 2 years or more. Now, I signed out of many of them and I am down to about 15 -- mostly because I am a little confused about how FF Accts determines what to sync ... especially since I use FF for testing and the shouldnt be that much in each 'sync' device ...

So, is there a way to use FF Accts 'sync' to get my data to a new device without making a new 'synced' device?

Thx/Bill

PS - a few FF releases in the past I got what I wanted by just copying the .mozilla directory to the new system but that broke a few releases ago :P too bad stuff has to change :(

Also, please understand that I am on Android, iOS, MacOS, and Linux daily so trying to 'gather' what I am submitting this question on will not lend itself to trying to solve my insanity >< Sorry!