Showing questions tagged:

VPN not changing my IP address to the requested country.

I am trying to use the free VPN in my browser. I have requested IPs in multiple countries and so far all work except the U.S. When I request a U.S. IP address a check sho… (read more)

I am trying to use the free VPN in my browser. I have requested IPs in multiple countries and so far all work except the U.S. When I request a U.S. IP address a check shows I am in Chile. When I travel I need a U.S. IP address. What is the issue there?

Open 1 70

I purchased mozilla vpn. It worked fine for months until a few days ago. Now I can't use the internet at all without turning it off.

I purchased mozilla vpn. It worked fine for months until a few days ago. Now I can't use the internet at all without turning it off. With the purchased version off I tur… (read more)

I purchased mozilla vpn. It worked fine for months until a few days ago. Now I can't use the internet at all without turning it off. With the purchased version off I turned on the vpn in the firefox browser. This seems to work fine but it is only in used within the browser. The ;purchased browser is installed on my Iphone and my Mac laptop. Same problem with both. I also received an email a day or so after the trouble started saying my password for Mozilla had been changed. I did not aske for this change. Since my internet access was shut off I couldn't initiate a change of my own. It took me another day to figure out my problem was the browser. At that point I changed my Mozilla login password. I wpou;ld ;like top keep usiong the purchased version of the mozilla vpn on both my laptop and my iphone (13) because it looks more thoroughly at data going in and out of my devices.

Thanks for your help Steve Krebs

Solved 2 50

how to split a two column page

I have a document that allows me to extend the page for supporting information. However when I move the up/down bar the original document moves but there is no way to mo… (read more)

I have a document that allows me to extend the page for supporting information. However when I move the up/down bar the original document moves but there is no way to move up/down the supporting page.

Open 1 30

Can't browse in Firefox

My firefox took longer than normal to load this morning. It will go to some homepages but then won't go to any sub pages. It appears to not want to go to the home pages o… (read more)

My firefox took longer than normal to load this morning. It will go to some homepages but then won't go to any sub pages. It appears to not want to go to the home pages of shopping websites. It says it last updated firefox 5 days ago so the long wait this morning wasn't an update. If I use Microsoft Edge I a able to browse freely.

Solved 3 109

I can't print the label correctly

I can't find any way to make the settings so that the label prints correctly across the entire sheet. I tried all the settings, nothing helped. Everything prints fine in … (read more)

I can't find any way to make the settings so that the label prints correctly across the entire sheet. I tried all the settings, nothing helped. Everything prints fine in Google Chrome.

Open 1 60

Browser Issue

I have been using this wonderful browser since 2012, and it has been my default browser ever since. Recently, I've been facing an issue where I can't upload images, audio… (read more)

I have been using this wonderful browser since 2012, and it has been my default browser ever since. Recently, I've been facing an issue where I can't upload images, audio files, videos, or any other attachments on WhatsApp Web through this browser. To verify the problem, I tested WhatsApp on a different browser, and everything worked perfectly there.

I would appreciate your advice on how to resolve this issue. Please guide me on what steps I can take to fix the browser and restore normal functionality.

Open 1 50

Any way to remove +1 for phone number in autofill?

I fill out a lot of forms online and use Firefoxe's autofill to fill in my personal info. The problem I have is that autofill always puts a +1 in front of my phone numbe… (read more)

I fill out a lot of forms online and use Firefoxe's autofill to fill in my personal info.

The problem I have is that autofill always puts a +1 in front of my phone number on the forms.

Since the form is only looking for 7 digits, it chokes with the +1 and won't submit. This requires me to manually click on the phone number field and delete the +1 so the form will submit. With the amount of forms I fill out, this creates a lot of unnecessary wasted time constantly having to correct it.

I have tried editing the phone number in autofill to remove the +1, and although it appears to do so, as soon as I save it, it comes right back again.

Is there an about:config setting that will remove this? I don't know why Firefox thought this was a good thing and not allow a way to edit it out.

Thank you for any replies

Open 2 60

Facebook Really Slow on Firefox 151.03

Hi Everyone, I've been having this problem for a wee while when I'm browsing facebook (which works better in Chrome) the site on firefox and as well as messenger is reall… (read more)

Hi Everyone,

I've been having this problem for a wee while when I'm browsing facebook (which works better in Chrome) the site on firefox and as well as messenger is really laggy and I'm wondering if there is a hidden setting that I should change to improve this?

I only have adblock addon installed and I cleaned out the history and browser cookies ect but the problem still remains.

Any ideas? Thanks Rob

Open 5 70

i am having an issue accessinng my firefox account and need assistance,

hello i am facing an error when trying to access my firefox account , every time i enter my credentials , the system shows an error message and prevents me from logging… (read more)

hello i am facing an error when trying to access my firefox account , every time i enter my credentials , the system shows an error message and prevents me from logging in; i need to sync my boomarks and data; so any helb to get my account working again would be highly appreciated , thank you

Open 30

'Image preview' hovering

My cursor doesn't show an 'image preview' anymore when I hover over a tab even though I still have it checked in my settings. It always did until a few days ago, but now … (read more)

My cursor doesn't show an 'image preview' anymore when I hover over a tab even though I still have it checked in my settings. It always did until a few days ago, but now it doesn't & I haven't changed anything.

Open

unidentified downloads

Hello - downloads have started on my Mac desktop - do not know what they are - and they seem to be ever 4 hours. I have attached a screenshot of my download file. An… (read more)

Hello - downloads have started on my Mac desktop - do not know what they are - and they seem to be ever 4 hours. I have attached a screenshot of my download file. Any advice would be appreciated.

Thank you.

Open 30

How do I enable javascript?

I'm filling out an appcation for a study permit in canada. My university website said that i should download adobe acrobat reader and use it to open the application pdf. … (read more)

I'm filling out an appcation for a study permit in canada. My university website said that i should download adobe acrobat reader and use it to open the application pdf. I didn't want to pay for adobe, so i opened it with firefox instead. In the document, there are tab selections that it allows so you can select answers accurate to you and fill out the document. But at the top of the document it says I should enable javascript by going to preferences, then edit, and and then reopen the form. How can I enable javascript in firefox? I'm having difficulty finding the preferences and edit sections.

Open 2 90

Troubles with passkeys in Microsoft password manager, not Windows Hello. (I was denied supporting from Windows OEM vendor also)

I asked about troubles with passkeys in Microsoft password manager, not Windows Hello. The question was denied. https://support.mozilla.org/en-US/questions/1585824 I am o… (read more)

I asked about troubles with passkeys in Microsoft password manager, not Windows Hello. The question was denied. https://support.mozilla.org/en-US/questions/1585824

I am only a home PC customer and have Windows OEM vendor's support only. It supports operation mises about Windows OS and preinstalled applications, but doesn't support Windows's bug trouble shootings. I was denied supporting from FUJITSU CLIENT COMPUTING LIMITED (known as a Japanese company, but a subsidiary of Lenovo now). I copied the raw Japanese text to avoid my failure of translating.

==

パスキーのご利用について、お問い合わせをいただいております。

はじめに、恐れながら弊社では、出荷時に搭載されている OSおよび、一部のアプリについてのみ、動作確認をしております。

そのため、[Firefox]については情報を有しておらず、具体的な ご案内を差し上げることが困難です。

[Microsoft Edge]でご希望の操作が可能な場合は、こちらで ご利用いただくことをご検討ください。

なお、[Microsoft Edge]でも同様に問題が生じている場合は、 お手数ですが、[Microsoft Edge]で発生している状況や、 実施されたい作業の内容についてお書き添えいただき、再度 FMVテクニカルセンター(メールサポート)へご連絡くださいますよう お願いいたします。

==

By the answer, I lost any support about trouble shooting.

I ask questions. Have Firefox development team previously confirmed that it works? Does you have Bugzilla ID about functionality check with passkeys in Microsoft password manager or something like it?

Solved 6 40

Media resource could not be decoded

There are audio and video files for which I receive in the console that they can't be decoded. Media resource could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_… (read more)

There are audio and video files for which I receive in the console that they can't be decoded. Media resource could not be decoded, error: Error Code: NS_ERROR_DOM_MEDIA_RANGE_ERR (0x806e0069)

Open 30

When i click share in firefox nothing happens

Hello To whom it may concern: When I first installed firefox a while ago something popped up and I wasn't paying attention to what it was before I clicked it and every si… (read more)

Hello

To whom it may concern:

When I first installed firefox a while ago something popped up and I wasn't paying attention to what it was before I clicked it and every since whenever I click share on any website it will not work.

It works in any other browser except for Firefox..

Open 20

Firefox suddeenly stopped password autofill for creditcard website

Firefox suddenly stopped autofill for one of my credit card websites. Went to settings and everything seems to be in place. after manual log in FFasked to save info and I… (read more)

Firefox suddenly stopped autofill for one of my credit card websites. Went to settings and everything seems to be in place. after manual log in FFasked to save info and I checked 'Save', but still no go. It just added new(additional) login info to my list of passwords.

Open 80