Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More
Open

VPN not changing my IP address to the requested country.

Firefox VPN
JC-Support replied
ordermail
ordermail

I am trying to use the free VPN in my browser. I have requested IPs in multiple countries and so far all work except the U.S. When I request a U.S. IP address a check shows I am in Chile. When I travel I need a U.S. IP address. What is the issue there?

I am trying to use the free VPN in my browser. I have requested IPs in multiple countries and so far all work except the U.S. When I request a U.S. IP address a check shows I am in Chile. When I travel I need a U.S. IP address. What is the issue there?

All Replies (1)

JC-Support
JC-Support
  • Moderator
Mozilla Staff

Hi there! We haven't been able to reproduce this issue on our end but we have just released version 151.0.4. Are you able to update to that version and see if the issue continues?

If it does, please do the following:

-> Open about:config -> In the search type browser.ipProtection.locationListCache -> Copy the value and send it to us here -> Then clear it with the trash icon and restart the browser (completely quit out and restart)

Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.