Firefox Community Forum

Hello Mozilla Support,

I am having a problem opening a Facebook account recovery/appeal page in Firefox on my Android phone.

When I open the Facebook recovery link, sometimes it shows “The link you followed may be broken, or the page may have been removed” or the page does not load correctly.

I have already tried opening the link again, but the problem continues.

Please let me know if this could be a Firefox browser issue and what steps I can take to fix it.

Thank you.

I am wondering if there is a setting somewhere in Firefox to automatically close tabs after a certain length of time or after there are a certain number of tabs open. I did not close Firefox. I was working on a text document in TextEdit and when I returned to Firefox, all of my tabs were gone! How can I deisable that if there is such a setting? This is a very vexing problem. Please advise. Please forward this to a supervisor for a quick and complete response. The representative I chatted with earlier forwarded my inquiry to Apple Support for an expensive subscription, which I do not want. Thank you.

Robert Beitz

I started noticing that Firefox was giving me a lot of "not responding" freezes the past couple of weeks. The past couple of days I basically cannot access Firefox at all - constant, immediate freezing. I have tried uninstalling/reinstalling (multiple times), disabling hardware acceleration, running troubleshooter mode (still freezes! if it opens at all!), deleting profiles, restarting my computer, etc. I've done just about everything I can find online about this issue. Nothing has worked. I have no issues with Chrome or Edge.

Any suggestions??

Settings->Passwords and autofill->Manage payment methods Only gives me the option to "Add new payment method". I can fill that out, but cannot save it.

I have an old credit card saved that I cannot update, change, or get rid of. That number was replaced with a new one, so it's not even valid anymore.

I followed the recommendation under the help file to check "Privacy and security->History", and it's set to "Remember history", so that shouldn't be a problem.

I was having this problem on my previous Windows 10 laptop - after transferring everything to the new one that's running Arch Linux, it's still the same. I'd really like to fix it, thanks.

Hello AMO team,

I am the developer of two add-ons published from my old account, which I can no longer access: I lost the authenticator app used for two-step authentication, and I have no backup authentication codes or account recovery key for that account. Password reset is therefore impossible (the reset flow requires a TOTP code, and no recovery key exists on the account).

I would like to request an official transfer of ownership of the following two add-ons from the old account to my new account:

1. Admin-panel quick access - https://addons.mozilla.org/addon/admin-panel-quick-access/ (add-on id 2650700, guid {dc8766bb-be8a-4bf9-aec8-6bf114d6ed24}) 2. TripleKeep - https://addons.mozilla.org/addon/triplekeep/ (add-on id 2654061, guid {ddb290f5-c226-4a22-9dd0-b1731169d15b})

- Old account: https://addons.mozilla.org/en-US/firefox/user/15677483/ ("Shepel", registered 2020-02-19) - New account: https://addons.mozilla.org/en-US/firefox/user/17480927/ ("Shepel Pavel", email [redacted] @mail.ru)

Proof of ownership:

- The support email listed on BOTH add-on listings is [redacted] @shepel.net - an email I control and have full access to. I can reply to any verification message sent to that address. - Both listings link to my GitHub repositories, which I still control: https://github.com/shepelpavel/go-to-admin (branch firefox) and https://github.com/shepelpavel/triple-keep (branch firefox_ver). - The manifests in those repositories match the published versions exactly: "Go To Admin" version 1.3 (= published version 1.3 of admin-panel-quick-access) and "TripleKeep" version 1.4 (= published version 1.4 of triplekeep). - Commit history in those repos (author [redacted] @gmail.com, dated 2020) matches the AMO submission dates (2020-07-02 / 2020-07-23 / 2020-08-11).

I have intentionally not re-uploaded these add-ons under the new account to avoid GUID conflicts - I am requesting an official ownership transfer instead.

Please let me know if you need any additional verification. Thank you!

Best regards, Pavel Shepel [redacted] @shepel.net

/redacted emails from public community support forum

Hello, this is the basic problem:

The short version is that there is a problem with Firefox not interacting with the scrub bar and volume bar. (all other controls work fine) We know it's a Firefox thing because everything works with Brave. (or an interaction between Firefox and the OS at least, Firefox is heavily involved)

There is more detail and we have done some work on it here: CashyOS forum post

You can use the Firefox manifesto V0.2. video for an example, as it displays all the above problems for me.

I can get you guys whatever other data might be needed, but I kinda need an idea where to look to try and fix this, as all the other posts I have managed to find don't seem to have similar enough issues to work.

Hello

I just activated the Mozilla built-in VPN (beta).

I wanted to ask about the whitelist and blacklist features.

I can see currently, that there is an option to add specific websites in the VPN settings, and that the tooltip says "Use VPN for all websites except the ones on the list", acting as sort of a whitelist for the VPN features.

However, I am wondering if there is an option for a blacklist, where i would like to keep VPN off by default for all websites, except the ones on the blacklist.

For a simple example: wowhead.com is blocked in my country of origin, so I would love if i can turn on the VPN for ONLY that website - and keep the rest of my traffic on other websites without the vpn.