Firefox Support Forum

Hey! I can't Download any photo from right-click and => Save file as... When I press "Save file as..." there's no ant event or something, It's like Button but with out any action.

I use Ubuntu "Ubuntu 22.04.1 LTS" Firefox version 107.0.1

I need help please...

Whenever a website prompts for me to upload or download a file and I except Firefox crashes, quitting in its entirety. This still occurs in "Troubleshoot" mode so I assume it is not any of my extensions. Here is a crash report from when this occurred if it helps. Another odd observation I made is that I am able to upload a file if I use a "drag-and-drop" feature on a website.

These websites won't play audio or video in Firefox 110.0.1, they work in Chrome 110.0.5481.177

https://www.vrt.be/vrtnu/livestream/audio/stubru/ When I click the Play button I get an error "Oops, something went wrong, error code 200" which seems to be a general error code. In Chrome the music starts playing instantly.

https://f1tv.formula1.com/ I have a subscription but video won't play. I can press the Play button, sometimes I see a preloader but the screen stays black, no audio or video. In Chrome the content just starts playing, be it live or recorded content.

Steps I took to get audio/video working inb Firefox, but to no avail:

run above websites in private tabs download Firefox again and run it from its folder in Downloads start Firefox in Troubelshoot mode start Firefox in Troubleshoot mode and Refresh Firefox disabled / enabled Plugin Widevine Content Decryption Module provided by Google Inc disabled / enabled Play DRM-controlled content in Settings disabled / enabled Enhanced Tracking protection disablde / enabled allow media autoplay

In other discussions it was opted to remove the PulseAudio config by running the below command and rebooting rm ~/.config/pulse/*

Any help to get this working again would be greatly appreciated!

When I click a link on a website, a new Firefox tab opens with this message: 400 Bad Request Request Header Or Cookie Too Large nginx/1.18.0 (Ubuntu). This is new behavior; it was working fine until yesterday. Can you tell me how to fix it?

Since the upgrade to Firefox 104.0.2, the only option when printing is to select "Save to PDF". All other apps can printer to any of my printers. I have to save as a pdf then print the document using the PDF viewer. I have HP4100 & HP9025 printers on my network, that all other apps can see and print to. I've refreshed Firefox & re-installed Firefox but the problem still persists. The System's printer dialog shows that both printers are available and changing default, or reinstalling the printers makes no difference. OS is Ubuntu 22.04.1 LTS.

Screenshots show the printer window in Firefox, and the Printer Settings from the OS Settings window.

Noticed yesterday but not as prominent, firefox suddenly steals all window focus, trying to do anything in any other window is pushed into firefox no matter if it is minimised or in another workspace. I have tested this in a clean install along with a clean profile. Bitwarden and other windows seem to act weird when they are interacted with.

This all works well and good on b8 and stable. I am using wayland (Ubuntu 22.* default), but xwayland is available.

I'm using Firefox Version 98.0.2 on Ubuntu 21.10 with Wayland and Gnome 40.4.0. I choose a larger cursor size from Ubuntu's Settings->Accessibility->Cursor Size. However, in Firefox the cursor always displayed in the smallest size.

Hi,

I am running Firefox 108.0 on Ubuntu 20.04.5 and videos on Reddit don't play, they just buffer (?). Youtube works fine. I've tried the suggestions on this page: https://support.mozilla.org/en-US/kb/fix-common-audio-and-video-issues#search but nothing seems to work.

Thanks

I have recently updated to Xubuntu 22 and in the process my firefox was migrated to the snap version. Now firefox is using its own mouse pointer style (smaller pointer, "hand with cuff pointing left" instead of "hand pointing up" over links). I can edit the system style of my mouse pointer, but that does not change the mouse pointer while in Firefox. This seems the same problem like these two questions: - https://support.mozilla.org/en-US/questions/1380997 - https://support.mozilla.org/en-US/questions/1369875

How do I make Firefox use the system settings for the mouse pointer? Or at least how do I change the mouse pointer style/settings for Firefox snap at all?

For reference my Firefox Version is 104.0.2 (64-bit) Mozilla Firefox Snap for Ubuntu. My desktop environment is xfce 4.16.

Thanks, Peter

I am using KDE Ubuntu Linux OS on desktop CPU with Firefox browser.

When I went to sign in to a website. After I entered the user name and password the next step should be that requires a Google 2FA authentication code but the website goes blank. I refreshed site. Still a blank webpage.

The website will open correctly as expected using my Android cell phone using Firefox browser. Which is also where I have the Google Authentication app installed.

I had to use Brave to open the website. I am told by others Google Chrome will also work but I try to avoid both these browsers.

I have not added the 2FA sign in to Firefox main sign in yet. I intend to switch over to a Yubikey 2fa in the near future.

Any ideas?

Firefox will only open in Safe mode, previously it was working but now it's not.

I have Ubuntu 22.04 Firefox version 99.0.1 (64-bit)

When I try to open it in command line, it's also only opening in safe mode but I do also get some error messages that I've included below.

So what does all this stuff below from the command line actually mean? And how do I fix it?

matthew@matthew-desktop:/var/log$ firefox Gtk-Message: 22:02:17.854: Failed to load module "canberra-gtk-module" Gtk-Message: 22:02:17.855: Failed to load module "canberra-gtk-module" ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment. ATTENTION: default value of option mesa_glthread overridden by environment.

(firefox:23012): Gdk-WARNING **: 22:02:19.034: The program 'firefox' received an X Window System error. This probably reflects a bug in the program. The error was 'BadAlloc'.

 (Details: serial 506 error_code 11 request_code 146 (unknown) minor_code 7)
 (Note to programmers: normally, X errors are reported asynchronously;
  that is, you will receive the error a while after causing it.
  To debug your program, run it with the GDK_SYNCHRONIZE environment
  variable to change this behavior. You can then get a meaningful
  backtrace from your debugger if you break on the gdk_x_error() function.)

Exiting due to channel error. matthew@matthew-desktop:/var/log$

I have a laptop with Ubuntu 22.04. Firefox 307 from deb package works perfect. I wanted to give a try to Flatpak variant 306, which works well too, except two finger gestures back and front won't work. Scroll works. Any scheduled fix for that? Would be cool to move to flatpack completely.

What does the popup message 'Pending update of Firefox snap. Please close the app to avoid disruptions.', mean because that message doesn't give enough information to figure out what it means. I got that before when the last update happened and after that update every time I boot FF can't restore my tabs but I just click try again and it always works. Since I am getting the message again I thought I would try asking on the FF forums to find out what it means and maybe get the boot problem where FF can't restore the tabs when it first starts up fixed.

Kubuntu 22.04 last updated yesterday from all official Kubuntu/Ubuntu repos.

My FF updated to 110.0.1 (64-bit) on Ubuntu and several things which use to work really well are now broken.

For example, when making a new account, the password manager pops up asking if you want to save the username/password, but if you mouse over to that popup then as soon as you enter it it just disappears. When logging in somewhere, if there are multiple choices for userid (say with different dates) none can be chosen. You mouse down to the popup with the choices and there's a weird stroboscopic action where the popup disappears and is recreated as fast as it can, over and over, and nothing can actually be clicked on. If you type in the userid then try to enter the password the same thing happens. It's not possible to use the password manager anymore, both fields need to be typed in manually.

Another example is the search field. If you type something and there are several options from previous searches, and you try to mouse down to pick one, the popup disappears. If you click the search keyword again it highlights as for replacement, then you have to click it again (removing highlight) and only then can you mouse down and choose a search engine.

etc etc etc! All this stuff worked great until the upgrade happened (in the background) and now many things are a huge pain in the ass. Arrgh!

% uname -a Linux spunky 5.4.0-144-generic #161~18.04.1-Ubuntu SMP Fri Feb 10 15:55:22 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux

I tried disabling all add-ons then restarted but made no difference. Password manager is unusable.

Hi, I have firefox on my Ubuntu 23.04. When i start it it shows a black screen. I click quit on my system and then i startup and it lunches normally. What am I doing wrong or how to fix it?

Rendering is completely broken after the upgrade to Ubuntu 22.04 LTS. See attached image. This particular render is of the advanced preferences page, or actually the prompt warning that it could break something is somewhere in there. The mountains are my desktop, it's all alpha channel in Firefox. Nothing else seems broken, and other apps and games, both using GPU acceleration and not, are working fine.

I have removed and reinstalled firefox (snap remove firefox then snap install firefox) but did not delete all of the history files in between. (I am posting this from a different browser, since Firefox is unusable.)

Ubuntu 22.04.1 LTS, Firefox 105.0.3 (64-bit)

Crash report submitted bp-37f84164-6125-4ae1-9e55-8a8200230225. Started happening about once a day over last few days possibly since 110 FF update (Ub kernel was also updated a few days back) Have to do a hard power off & restart

Hi, wonderful crew I have this annoying issue: when I want to print a page and I open the Print menu from the "hamburger" button, the preview open but on the printer list I can see only the PDF printer, not my default printer or any other printer. Also if I click on the link "Print thru the system printer window" I see only "Print on file" and "Print on LPR" I tried the same on Chomium and there I can see my default printer My system is a Ubuntu desktop 22.04 recently updated from 20.04 LTS Thank for your work

Hello, I'm on Ubuntu 22.04 and have the Firefox (107.0 64bit) installed as a snap.

The drag and selecting text and even dragging objects on any websites doesn't work.

• I select text on the website by pressing down and starting to drag the text doesn't select when I leave the hold the entire block gets highlighted
• I use Excalidraw, the pencil tool drag and any object size change while drag doesn't work
• Desmos I can't drag the points on the graph
• The pointer just disappears on videos (not just YouTube) and isn't visible until I pause the video

I am on Ubuntu 20.04.5 LTS and really dislike when Firefox updates and I am in the middle of some work and I get this "Firefox has upgraded in the background and needs to restart".

I enjoy my privacy, so I start my browser with the "Delete cookies and site data when firefox closes" and "Always use private mode" set. This means when the browser restarts, everything is gone.

Why can't this be disabled? My laptop checks updates every day and I install them. Why can't I get a notification that an update is available so I can download and install at my choosing?