Canceled VPN, want my refund

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace … (read more)

I purchased Mozilla VPN (new customer) on February 7th. I canceled my VPN subscription yesterday (February 17th). When I signed up I was told that I have a 30 day grace period to get my money back. How do I get my money back?

Asked by wcfbin 15 hours ago

Last reply by James 20 minutes ago

Internet not working through browser.

Hi. I have a Dell Inspiron, it’s a few years old, and my computer is running windows. Today I was on a website, doing my assignments as usual when randomly the internet s… (read more)

Hi. I have a Dell Inspiron, it’s a few years old, and my computer is running windows. Today I was on a website, doing my assignments as usual when randomly the internet stopped working on the browser (I was on the web for about an hour before this). There was no change to my behavior, I had been on the same site for the whole hour, and had been interacting with the site during that time. My computer still says it’s connected to the internet, and I was even able to play an online game on my computer that I had downloaded, so it looks like my computer is connected to the internet. I’ve tried to clear my cache and open private windows but that didn’t help.

Asked by Inna Voloshchuk 9 hours ago

Last reply by dessertdish 1 hour ago

I've tryed all obvious instructions and my bookmarks toolbar will not sync

I've tryed all obvious instructions and my bookmarks toolbar will not sync Moderator note: This question has been edited to remove a markdown artifact. … (read more)

I've tryed all obvious instructions and my bookmarks toolbar will not sync

Moderator note: This question has been edited to remove a markdown artifact.

Asked by johnwashburncfp 9 hours ago

Last reply by Denys 1 hour ago

how can you help to synchronize my passwords with google, google chrome, Microsoft, Samsung and other accounts with my data in you? How and when will I know your reply?

bold texthow can you help to synchronize my passwords with google, google chrome, Microsoft, Samsung and other accounts with my data in you? How and when will I know you… (read more)

bold texthow can you help to synchronize my passwords with google, google chrome, Microsoft, Samsung and other accounts with my data in you? How and when will I know your reply?

Asked by Zikar Alhomsy 14 hours ago

Last reply by Denys 9 hours ago

How do I pin an add-on/extension to the toolbar?

I can no longer pin extensions/add-ons to the toolbar. My interface does not look like the one in the help section. I don't see a gear, I see three dots. And when I click… (read more)

I can no longer pin extensions/add-ons to the toolbar. My interface does not look like the one in the help section. I don't see a gear, I see three dots. And when I click on the three dots I don't have the option to pin to toolbar.

I am using Firefox 147.0.4 on Mac OS 26.3 Tahoe.

Asked by Fraulein Gretel 13 hours ago

Last reply by thomaskarker460 11 hours ago

Identical tabs across devices

I'm trying to find a solution for having all tabs open across devices. Currently, my desktop has about 50 open tabs that I access regularly. Today, I installed Firefox … (read more)

I'm trying to find a solution for having all tabs open across devices. Currently, my desktop has about 50 open tabs that I access regularly. Today, I installed Firefox on my laptop, signed in and initiated syncing. All bookmarks came over, everything looks great, except that none of my open tabs from the desktop browser show on my laptop.

I would like to have identical tabs open across devices. Is there a way to configure this where a new computer being logged in automatically receives all open tabs from the initial device and then tabs automatically sync based on whatever is opened/closed on either device after the initial tabs are identically synced?

Asked by ben84 14 hours ago

Last reply by wirkutskijkarl 12 hours ago

Some sites will not load on Firefox desktop Windows 11

I just got a new Dell Windows 11 desktop PC to replace my old Dell Windows 10 PC. Since switching, there are three sites that will absolutely not load the homepage: Paypa… (read more)

I just got a new Dell Windows 11 desktop PC to replace my old Dell Windows 10 PC. Since switching, there are three sites that will absolutely not load the homepage: Paypal, Venmo, and Common Dreams (which is a news site). The same sites continue to load instantly on my old Windows 10 PC in Firefox, and on the new Windows 11 PC on Edge. Firefox is the only browser I use, I just use Edge to test sites, I uninstalled Chrome because of Google's privacy and AI issues.

In the lower left corner of the window for these three sites are the following messages, for the three respective sites:

What's going on here? Seems strange that Firefox continues to behave normally on Windows 11 for all sites except these three, and works perfectly for these three sites on my Windows 10 PC. How can I further troubleshoot and fix this? I don't want to have to use Edge to visit these three sites, esp. Paypal and Venmo.

I'm guessing it has something to do with cache or history but am not sure how to proceed...

Asked by Ferrara 1 day ago

Last reply by Denys 12 hours ago