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Address book no longer accessible

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My address book appears to be inaccessible. There are no contacts shown and new contacts and address books can't be added. The same is true if I delete the address book files from my profile and restart TB. I'm on TB version 143.0.1 and my profile is on a NAS server. This has worked for many years and broke only very recently. If I use a local profile, the address book works.

The error console shows a variety of errors:

IndexedDB UnknownErr: ActorsParent.cpp:585

services.settings: UnknownError: IndexedDB: thunderbird/moz-essential-domain-fallbacks getLastModified() IndexedDB: The operation failed for reasons unrelated to the database itself and not covered by any other error code.

NS_ERROR_STORAGE_IOERR: Component returned failure code: 0x80630002 (NS_ERROR_STORAGE_IOERR) [mozIStorageConnection.executeSimpleSQL]

NS_ERROR_FAILURE: No directory for uri=jsaddrbook://abook.sqlite

My address book appears to be inaccessible. There are no contacts shown and new contacts and address books can't be added. The same is true if I delete the address book files from my profile and restart TB. I'm on TB version 143.0.1 and my profile is on a NAS server. This has worked for many years and broke only very recently. If I use a local profile, the address book works. The error console shows a variety of errors: IndexedDB UnknownErr: ActorsParent.cpp:585 services.settings: UnknownError: IndexedDB: thunderbird/moz-essential-domain-fallbacks getLastModified() IndexedDB: The operation failed for reasons unrelated to the database itself and not covered by any other error code. NS_ERROR_STORAGE_IOERR: Component returned failure code: 0x80630002 (NS_ERROR_STORAGE_IOERR) [mozIStorageConnection.executeSimpleSQL] NS_ERROR_FAILURE: No directory for uri=jsaddrbook://abook.sqlite

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