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I can't get Facebook to load. Works in other browsers on same computer. Advice?

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Running Mac OS10 and Firefox 68.0.1 on an iMac. I am able to log into Facebook but only get a blank, gray screen with the Facebook search bar at the top. Facebook loads and operates fine using other browsers on the same computer. Strong Internet connection. Other sites load just fine using Firefox. Here is what I have tried: disabling all Firefox add-ons and extensions, restarting in safe mode, clearing cache and cookies, clearing recent history, doing virus and malware scans (McAfee Total Protection 4.5.9), and even signing into Facebook as a guest. No luck. Any additional advice?

Running Mac OS10 and Firefox 68.0.1 on an iMac. I am able to log into Facebook but only get a blank, gray screen with the Facebook search bar at the top. Facebook loads and operates fine using other browsers on the same computer. Strong Internet connection. Other sites load just fine using Firefox. Here is what I have tried: disabling all Firefox add-ons and extensions, restarting in safe mode, clearing cache and cookies, clearing recent history, doing virus and malware scans (McAfee Total Protection 4.5.9), and even signing into Facebook as a guest. No luck. Any additional advice?

Chosen solution

I had to reinstall a copy of Firefox them move over extensions, passwords, etc. from the library. This solved the problem. I'm not sure what caused it.

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_10_5) AppleWebKit/603.3.8 (KHTML, like Gecko) Version/10.1.2 Safari/603.3.8

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SHAIN 0 solutions 12 answers

It sounds like this could be an issue with your browser. I would suggest trying these troubleshooting steps for your browser:

https://www.facebook.com/help/1416643995215690/?ref=u2u

Be sure you don't have any third party add-ons installed on your browser that may be preventing the ads to show up.

If you're seeing a problem with how Facebook appears in your web browser, you could have a cache or temporary data issue.

1- You can try clearing your cache and temporary data. You can do this from your web browser's settings or preferences. You'll need to use instructions specific to your browser version and your operating system (ex: Mac, PC). 2- If this doesn't solve your issue, it may be because you're using third-party browser extensions. We recommend disabling these add-ons before accessing the site again. 3- You can also try using a different web browser.

It sounds like this could be an issue with your browser. I would suggest trying these troubleshooting steps for your browser: https://www.facebook.com/help/1416643995215690/?ref=u2u Be sure you don't have any third party add-ons installed on your browser that may be preventing the ads to show up. If you're seeing a problem with how Facebook appears in your web browser, you could have a cache or temporary data issue. 1- You can try clearing your cache and temporary data. You can do this from your web browser's settings or preferences. You'll need to use instructions specific to your browser version and your operating system (ex: Mac, PC). 2- If this doesn't solve your issue, it may be because you're using third-party browser extensions. We recommend disabling these add-ons before accessing the site again. 3- You can also try using a different web browser.
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FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}

Many site issues can be caused by corrupt cookies or cache. '''Warning ! ! ''' This will log you out of sites you're logged in to. You may also lose any settings for that website. * [https://support.mozilla.org/en-US/kb/delete-cookies-remove-info-websites-stored Delete cookies to remove the information websites have stored on your computer] {web link} * [https://support.mozilla.org/en-US/kb/how-clear-firefox-cache How to clear the Firefox cache] {web link} If there is still a problem, '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Start Firefox in Safe Mode]''' {web link} by holding down the '''<Shift> ''(Mac=Options)''''' key, and then starting Firefox. A small dialog should appear. Click '''Start In Safe Mode''' (not Refresh). Did this help? While you are in safe mode; Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches. ''[https://support.mozilla.org/en-US/kb/forum-response-disable-hardware-acceleration How to disable Hardware Acceleration]'' {web link}
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FredMcD
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4188 solutions 58463 answers

Scott Y said

I can't get Facebook to load

How is it not loading? Nothing at all? Part of the page? Something missing?

''Scott Y [[#question-1264997|said]]'' <blockquote> I can't get Facebook to load </blockquote> How is it not loading? Nothing at all? Part of the page? Something missing?
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Question owner

Thanks for the advice but if you read my initial post, I have tried all of the things that have been recommended. I do not have any hardware acceleration. As I said, "I am able to log into Facebook but only get a blank, gray screen with the Facebook search bar at the top." Any other ideas?

Thanks for the advice but if you read my initial post, I have tried all of the things that have been recommended. I do not have any hardware acceleration. As I said, "I am able to log into Facebook but only get a blank, gray screen with the Facebook search bar at the top." Any other ideas?
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Question owner

Here is a screenshot.

Here is a screenshot.
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FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

Start your Computer in safe mode with network support. Then start Firefox. Try Secure websites. Is the problem still there?

http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia

Start your '''Computer''' in safe mode with network support. Then start Firefox. Try '''Secure''' websites. Is the problem still there? http://encyclopedia2.thefreedictionary.com/Linux+Safe+Mode Starting Any Computer In Safe Mode; Free Online Encyclopedia
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Question owner

Started computer in safe mode. No change. Also tried Firefox in safe mode. Other secure websites are loading fine. Facebook is still loading OK when using other browsers.

Started computer in safe mode. No change. Also tried Firefox in safe mode. Other secure websites are loading fine. Facebook is still loading OK when using other browsers.
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McCoy
  • Top 10 Contributor
491 solutions 4509 answers

Hello Scott Y,

Would you please check your settings here :

Preferences => Privacy & Security => Content Blocking

See :

https://support.mozilla.org/en-US/kb/content-blocking

Hello Scott Y, Would you please check your settings here : Preferences => Privacy & Security => Content Blocking See : https://support.mozilla.org/en-US/kb/content-blocking
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Question owner

Content Blocking is set at Standard.

Content Blocking is set at Standard.
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cor-el
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  • Moderator
17340 solutions 156761 answers

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content.

You can check the Network Monitor to see if content is blocked or otherwise fails to load.

If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log.


You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History").

Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note.

You can't recover from this 'forget' unless you have a backup of involved files.

If you revisit a 'forgotten' website then data from that website will be saved once again.

You can check the Web Console (Tools -> Web Developer) for messages about blocked content and about the presence of mixed or unsafe content. *https://developer.mozilla.org/en-US/Tools/Web_Console You can check the Network Monitor to see if content is blocked or otherwise fails to load. *https://developer.mozilla.org/en-US/Tools/Network_Monitor If necessary use "Ctrl+F5" or "Ctrl+Shift+R" (Mac: Command+Shift+R) to reload the page and bypass the cache to generate a fresh log. ---- You can remove all data stored in Firefox from a specific domain via "Forget About This Site" in the right-click context menu of an history entry ("History -> Show All History" or "View -> Sidebar -> History"). Using "Forget About This Site" will remove all data stored in Firefox from this domain like history and cookies and passwords and exceptions and cache, so be cautious. If you have a password or other data from that domain that you do not want to lose then make sure to backup this data or make a note. You can't recover from this 'forget' unless you have a backup of involved files. If you revisit a 'forgotten' website then data from that website will be saved once again. *https://support.mozilla.org/en-US/kb/delete-browsing-search-download-history-firefox
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Question owner

I did try "Forget About This Site" and there was no change. I am not a code reader or debugger so please help. Here is what I get when at Facebook:

Console ErrorUtils caught an error: "[Exception... "File error: Corrupted" nsresult: "0x8052000b (NS_ERROR_FILE_C...". Subsequent errors won't be logged; see https://fburl.com/debugjs. 94Cgmloyu59.js:52:234

​Debugger

<!DOCTYPE html>
<html lang="en" id="facebook" class="no_js">
<head><meta charset="utf-8" /><meta name="referrer" content="origin-when-crossorigin" id="meta_referrer" /><script>window._cstart=+new Date();</script>                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                                            <script>function envFlush(a){function b(b){for(var c in a)b[c]=a[c]}window.requireLazy?window.requireLazy(["Env"],b):(window.Env=window.Env||{},b(window.Env))}envFlush({"ajaxpipe_token":"AXi5-5QIfPY5MRgL","timeslice_heartbeat_config":{"pollIntervalMs":33,"idleGapThresholdMs":60,"ignoredTimesliceNames":{"requestAnimationFrame":true,"Event listenHandler mousemove":true,"Event listenHandler mouseover":true,"Event listenHandler mouseout":true,"Event listenHandler scroll":true},"isHeartbeatEnabled":true,"isArtilleryOn":false},"shouldLogCounters":true,"timeslice_categories":{"react_render":true,"reflow":true},"sample_continuation_stacktraces":true,"dom_mutation_flag":true,"khsh":"0`sj`e`rm`s-0fdu^gshdoer-0gc^eurf-3gc^eurf;1;enbtldou;fduDmdldourCxO`ld-2YLMIuuqSdptdru;qsnunuxqd;rdoe-0unjdojnx-0unjdojnx0-0gdubi^rdbsduOdv-0`sj`e`r-0q`xm`r-0StoRbs`qhof-0mhoj^q`xm`r","stack_trace_limit":30,"deferred_stack_trace_rate":1000,"gk_raf_flush":true,"reliability_fixederrors_2018":true,"timesliceBufferSize":5000,"show_invariant_decoder":false,"isCQuick":false});</script><style></style><script>__DEV__=0;CavalryLogger=window.CavalryLogger||function(a){this.lid=a,this.transition=!1,this.metric_collected=!1,this.is_detailed_profiler=!1,this.instrumentation_started=!1,this.pagelet_metrics={},this.events={},this.ongoing_watch={},this.values={t_cstart:window._cstart},this.piggy_values={},this.bootloader_metrics={},this.resource_to_pagelet_mapping={},this.initializeInstrumentation&&this.initializeInstrumentation()},CavalryLogger.prototype.setIsDetailedProfiler=function(a){this.is_detailed_profiler=a;return this},CavalryLogger.prototype.setTTIEvent=function(a){this.tti_event=a;return this},CavalryLogger.prototype.setValue=function(a,b,c,d){d=d?this.piggy_values:this.values;(typeof d[a]==="undefined"||c)&&(d[a]=b);return this},CavalryLogger.prototype.getLastTtiValue=function(){return this.lastTtiValue},CavalryLogger.prototype.setTimeStamp=CavalryLogger.prototype.setTimeStamp||function(a,b,c,d){this.mark(a);var e=this.values.t_cstart||this.values.t_start;e=d?e+d:CavalryLogger.now();this.setValue(a,e,b,c);this.tti_event&&a==this.tti_event&&(this.lastTtiValue=e,this.setTimeStamp("t_tti",b));return this},CavalryLogger.prototype.mark=typeof console==="object"&&console.timeStamp?function(a){console.timeStamp(a)}:function(){},CavalryLogger.prototype.addPiggyback=function(a,b){this.piggy_values[a]=b;return this},CavalryLogger.instances={},CavalryLogger.id=0,CavalryLogger.disableArtilleryOnUntilOffLogging=!1,CavalryLogger.getInstance=function(a){typeof a==="undefined"&&(a=CavalryLogger.id);CavalryLogger.instances[a]||(CavalryLogger.instances[a]=new CavalryLogger(a));return CavalryLogger.instances[a]},CavalryLogger.setPageID=function(a){if(CavalryLogger.id===0){var b=CavalryLogger.getInstance();CavalryLogger.instances[a]=b;CavalryLogger.instances[a].lid=a;delete CavalryLogger.instances[0]}CavalryLogger.id=a},CavalryLogger.now=function(){return window.performance&&performance.timing&&performance.timing.navigationStart&&performance.now?performance.now()+performance.timing.navigationStart:new Date().getTime()},CavalryLogger.prototype.measureResources=function(){},CavalryLogger.prototype.profileEarlyResources=function(){},CavalryLogger.getBootloaderMetricsFromAllLoggers=function(){},CavalryLogger.start_js=function(){},CavalryLogger.done_js=function(){};CavalryLogger.getInstance().setTTIEvent("t_domcontent");CavalryLogger.prototype.measureResources=function(a,b){if(!this.log_resources)return;var c="bootload/"+a.name;if(this.bootloader_metrics[c]!==void 0||this.ongoing_watch[c]!==void 0)return;var d=CavalryLogger.now();this.ongoing_watch[c]=d;"start_"+c in this.bootloader_metrics||(this.bootloader_metrics["start_"+c]=d);b&&!("tag_"+c in this.bootloader_metrics)&&(this.bootloader_metrics["tag_"+c]=b);if(a.type==="js"){c="js_exec/"+a.name;this.ongoing_watch[c]=d}},CavalryLogger.prototype.stopWatch=function(a){if(this.ongoing_watch[a]){var b=CavalryLogger.now(),c=b-this.ongoing_watch[a];this.bootloader_metrics[a]=c;var d=this.piggy_values;a.indexOf("bootload")===0&&(d.t_resource_download||(d.t_resource_download=0),d.resources_downloaded||(d.resources_downloaded=0),d.t_resource_download+=c,d.resources_downloaded+=1,d["tag_"+a]=="_EF_"&&(d.t_pagelet_cssload_early_resources=b));delete this.ongoing_watch[a]}return this},CavalryLogger.getBootloaderMetricsFromAllLoggers=function(){var a={};Object.values(window.CavalryLogger.instances).forEach(function(b){b.bootloader_metrics&&Object.assign(a,b.bootloader_metrics)});return a},CavalryLogger.start_js=function(a){for(var b=0;b<a.length;++b)CavalryLogger.getInstance().stopWatch("js_exec/"+a[b])},CavalryLogger.done_js=function(a){for(var b=0;b<a.length;++b)CavalryLogger.getInstance().stopWatch("bootload/"+a[b])},CavalryLogger.prototype.profileEarlyResources=function(a){for(var b=0;b<a.length;b++)this.measureResources({name:a[b][0],type:a[b][1]?"js":""},"_EF_")};CavalryLogger.getInstance().log_resources=true;CavalryLogger.getInstance().setIsDetailedProfiler(true);window.CavalryLogger&&CavalryLogger.getInstance().setTimeStamp("t_start");</script><noscript><meta http-equiv="refresh" content="0; URL=/?_fb_noscript=1" /></noscript><link rel="manifest" href="/data/manifest/" crossorigin="use-credentials" /><link type="text/css" rel="stylesheet" href="https://static.xx.fbcdn.net/rsrc.php/v3/yc/l/0,cross/QsfjmcE94WG.css" data-bootloader-hash="rt5d7" crossorigin="anonymous" />
I did try "Forget About This Site" and there was no change. I am not a code reader or debugger so please help. Here is what I get when at Facebook: Console ErrorUtils caught an error: "[Exception... "File error: Corrupted" nsresult: "0x8052000b (NS_ERROR_FILE_C...". Subsequent errors won't be logged; see https://fburl.com/debugjs. 94Cgmloyu59.js:52:234 ​Debugger <pre><nowiki><!DOCTYPE html> <html lang="en" id="facebook" class="no_js"> <head><meta charset="utf-8" /><meta name="referrer" content="origin-when-crossorigin" id="meta_referrer" /><script>window._cstart=+new Date();</script> <script>function envFlush(a){function b(b){for(var c in a)b[c]=a[c]}window.requireLazy?window.requireLazy(["Env"],b):(window.Env=window.Env||{},b(window.Env))}envFlush({"ajaxpipe_token":"AXi5-5QIfPY5MRgL","timeslice_heartbeat_config":{"pollIntervalMs":33,"idleGapThresholdMs":60,"ignoredTimesliceNames":{"requestAnimationFrame":true,"Event listenHandler mousemove":true,"Event listenHandler mouseover":true,"Event listenHandler mouseout":true,"Event listenHandler scroll":true},"isHeartbeatEnabled":true,"isArtilleryOn":false},"shouldLogCounters":true,"timeslice_categories":{"react_render":true,"reflow":true},"sample_continuation_stacktraces":true,"dom_mutation_flag":true,"khsh":"0`sj`e`rm`s-0fdu^gshdoer-0gc^eurf-3gc^eurf;1;enbtldou;fduDmdldourCxO`ld-2YLMIuuqSdptdru;qsnunuxqd;rdoe-0unjdojnx-0unjdojnx0-0gdubi^rdbsduOdv-0`sj`e`r-0q`xm`r-0StoRbs`qhof-0mhoj^q`xm`r","stack_trace_limit":30,"deferred_stack_trace_rate":1000,"gk_raf_flush":true,"reliability_fixederrors_2018":true,"timesliceBufferSize":5000,"show_invariant_decoder":false,"isCQuick":false});</script><style></style><script>__DEV__=0;CavalryLogger=window.CavalryLogger||function(a){this.lid=a,this.transition=!1,this.metric_collected=!1,this.is_detailed_profiler=!1,this.instrumentation_started=!1,this.pagelet_metrics={},this.events={},this.ongoing_watch={},this.values={t_cstart:window._cstart},this.piggy_values={},this.bootloader_metrics={},this.resource_to_pagelet_mapping={},this.initializeInstrumentation&&this.initializeInstrumentation()},CavalryLogger.prototype.setIsDetailedProfiler=function(a){this.is_detailed_profiler=a;return this},CavalryLogger.prototype.setTTIEvent=function(a){this.tti_event=a;return this},CavalryLogger.prototype.setValue=function(a,b,c,d){d=d?this.piggy_values:this.values;(typeof d[a]==="undefined"||c)&&(d[a]=b);return this},CavalryLogger.prototype.getLastTtiValue=function(){return this.lastTtiValue},CavalryLogger.prototype.setTimeStamp=CavalryLogger.prototype.setTimeStamp||function(a,b,c,d){this.mark(a);var e=this.values.t_cstart||this.values.t_start;e=d?e+d:CavalryLogger.now();this.setValue(a,e,b,c);this.tti_event&&a==this.tti_event&&(this.lastTtiValue=e,this.setTimeStamp("t_tti",b));return this},CavalryLogger.prototype.mark=typeof console==="object"&&console.timeStamp?function(a){console.timeStamp(a)}:function(){},CavalryLogger.prototype.addPiggyback=function(a,b){this.piggy_values[a]=b;return this},CavalryLogger.instances={},CavalryLogger.id=0,CavalryLogger.disableArtilleryOnUntilOffLogging=!1,CavalryLogger.getInstance=function(a){typeof a==="undefined"&&(a=CavalryLogger.id);CavalryLogger.instances[a]||(CavalryLogger.instances[a]=new CavalryLogger(a));return CavalryLogger.instances[a]},CavalryLogger.setPageID=function(a){if(CavalryLogger.id===0){var b=CavalryLogger.getInstance();CavalryLogger.instances[a]=b;CavalryLogger.instances[a].lid=a;delete CavalryLogger.instances[0]}CavalryLogger.id=a},CavalryLogger.now=function(){return window.performance&&performance.timing&&performance.timing.navigationStart&&performance.now?performance.now()+performance.timing.navigationStart:new Date().getTime()},CavalryLogger.prototype.measureResources=function(){},CavalryLogger.prototype.profileEarlyResources=function(){},CavalryLogger.getBootloaderMetricsFromAllLoggers=function(){},CavalryLogger.start_js=function(){},CavalryLogger.done_js=function(){};CavalryLogger.getInstance().setTTIEvent("t_domcontent");CavalryLogger.prototype.measureResources=function(a,b){if(!this.log_resources)return;var c="bootload/"+a.name;if(this.bootloader_metrics[c]!==void 0||this.ongoing_watch[c]!==void 0)return;var d=CavalryLogger.now();this.ongoing_watch[c]=d;"start_"+c in this.bootloader_metrics||(this.bootloader_metrics["start_"+c]=d);b&&!("tag_"+c in this.bootloader_metrics)&&(this.bootloader_metrics["tag_"+c]=b);if(a.type==="js"){c="js_exec/"+a.name;this.ongoing_watch[c]=d}},CavalryLogger.prototype.stopWatch=function(a){if(this.ongoing_watch[a]){var b=CavalryLogger.now(),c=b-this.ongoing_watch[a];this.bootloader_metrics[a]=c;var d=this.piggy_values;a.indexOf("bootload")===0&&(d.t_resource_download||(d.t_resource_download=0),d.resources_downloaded||(d.resources_downloaded=0),d.t_resource_download+=c,d.resources_downloaded+=1,d["tag_"+a]=="_EF_"&&(d.t_pagelet_cssload_early_resources=b));delete this.ongoing_watch[a]}return this},CavalryLogger.getBootloaderMetricsFromAllLoggers=function(){var a={};Object.values(window.CavalryLogger.instances).forEach(function(b){b.bootloader_metrics&&Object.assign(a,b.bootloader_metrics)});return a},CavalryLogger.start_js=function(a){for(var b=0;b<a.length;++b)CavalryLogger.getInstance().stopWatch("js_exec/"+a[b])},CavalryLogger.done_js=function(a){for(var b=0;b<a.length;++b)CavalryLogger.getInstance().stopWatch("bootload/"+a[b])},CavalryLogger.prototype.profileEarlyResources=function(a){for(var b=0;b<a.length;b++)this.measureResources({name:a[b][0],type:a[b][1]?"js":""},"_EF_")};CavalryLogger.getInstance().log_resources=true;CavalryLogger.getInstance().setIsDetailedProfiler(true);window.CavalryLogger&&CavalryLogger.getInstance().setTimeStamp("t_start");</script><noscript><meta http-equiv="refresh" content="0; URL=/?_fb_noscript=1" /></noscript><link rel="manifest" href="/data/manifest/" crossorigin="use-credentials" /><link type="text/css" rel="stylesheet" href="https://static.xx.fbcdn.net/rsrc.php/v3/yc/l/0,cross/QsfjmcE94WG.css" data-bootloader-hash="rt5d7" crossorigin="anonymous" /></nowiki></pre>

Modified by cor-el

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Question owner

Network (Screenshot attached)

Network (Screenshot attached)
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Any further advice?

Any further advice?
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Anyone else out there that can help? Anyone that can interpret the error message for me or the network information? Looking for what to do next.

Anyone else out there that can help? Anyone that can interpret the error message for me or the network information? Looking for what to do next.
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Chosen Solution

I had to reinstall a copy of Firefox them move over extensions, passwords, etc. from the library. This solved the problem. I'm not sure what caused it.

I had to reinstall a copy of Firefox them move over extensions, passwords, etc. from the library. This solved the problem. I'm not sure what caused it.
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FredMcD
  • Top 10 Contributor
4188 solutions 58463 answers

That was very good work. Well done.

That was very good work. Well done.
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