Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

After update to firefox quantum my passwords have been reset to older versions

  • 1 reply
  • 1 has this problem
  • 6 views
  • Last reply by cor-el

Martial
Martial
more options

Hello,

My stored passwords have been reset to older versions. It looks like the passwords I had last year. Mmy language packs and plugins are totally gone. I'm using W10, 64b.

I always worked in synchronise mode. Is there a way to get this fixed?

Another anoying problem is facebook, I'm not able to play its movies. Firefox keeps asking me to redo an update which I did but it did not chance anything.

I hope someone can help.

Regards, Martial

Hello, My stored passwords have been reset to older versions. It looks like the passwords I had last year. Mmy language packs and plugins are totally gone. I'm using W10, 64b. I always worked in synchronise mode. Is there a way to get this fixed? Another anoying problem is facebook, I'm not able to play its movies. Firefox keeps asking me to redo an update which I did but it did not chance anything. I hope someone can help. Regards, Martial

Chosen solution

Almost Sounds that you reverted to an older Firefox profile folder.

You didn't do a Windows System Restore as that can cause unexpected changes to your Firefox profile ?

Do you see profiles on the about:profiles page other than the profile you currently use?

You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages

You can check if you have an orphaned profile that isn't registered in profiles.ini and that doesn't show in the Firefox Profile Manager. You can check that by opening the current profile folder via the about:profiles page and go up one level (..) to see if there are unlisted profiles present. If you have found an orphaned profile then you may want to recover some personal data or restore his profile.

You can recover an orphaned profile via these steps:

See "Profile was moved or renamed":

Note that you should never use "Choose Folder" to specify a folder that already contains files that do not belong to Firefox. Only use "Choose Folder" to recover an profile that isn't listed in the Profile Manager.

Read this answer in context 👍 0

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Chosen Solution

Almost Sounds that you reverted to an older Firefox profile folder.

You didn't do a Windows System Restore as that can cause unexpected changes to your Firefox profile ?

Do you see profiles on the about:profiles page other than the profile you currently use?

You can open "about:" pages via the location/address bar

  • "about:" is a protocol to access special pages

You can check if you have an orphaned profile that isn't registered in profiles.ini and that doesn't show in the Firefox Profile Manager. You can check that by opening the current profile folder via the about:profiles page and go up one level (..) to see if there are unlisted profiles present. If you have found an orphaned profile then you may want to recover some personal data or restore his profile.

You can recover an orphaned profile via these steps:

See "Profile was moved or renamed":

Note that you should never use "Choose Folder" to specify a folder that already contains files that do not belong to Firefox. Only use "Choose Folder" to recover an profile that isn't listed in the Profile Manager.