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My laptop was re-imaged. It was the only device with my Firefox bookmarks for my work account. Bookmarks lost!

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  • Last reply by cor-el

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When I logged in for the first time after it was re-imaged, my bookmarks were gone! I logged out, then in with another email account, and those bookmarks synced. Then, logged back in with the re-imaged account, and the other account's bookmarks imported. Not the ones I wanted! I looked at "manage account" and see that there was a synced login a year ago that's still out there; however, how do I get those bookmarks back to my account? Again, this laptop is the only device that had that Firefox account. Bleh. Help!

When I logged in for the first time after it was re-imaged, my bookmarks were gone! I logged out, then in with another email account, and those bookmarks synced. Then, logged back in with the re-imaged account, and the other account's bookmarks imported. Not the ones I wanted! I looked at "manage account" and see that there was a synced login a year ago that's still out there; however, how do I get those bookmarks back to my account? Again, this laptop is the only device that had that Firefox account. Bleh. Help!

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You can check if you have backups in the bookmarkbackups folder.

The name of a JSON bookmarks backup file includes a total item count (folders and separators included) and an hash value to prevent saving the same backup more than once.

  • bookmarks-YYYY-MM-DD_<item count>_<hash>.jsonlz4.