Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Login button disabled for a particular web site

  • 1 reply
  • 1 has this problem
  • 25 views
  • Last reply by FredMcD

Cartaphilus08
Cartaphilus08
more options

I have an account on a web portal with a standard login screen with fields for username and password. With Firefox, when I enter the URL for that portal, the page displays with the correct user name already displayed in the username field, but it is greyed out and can't get the focus. The login button is also disabled. The password field is available, and I can enter my password, but with the login button disabled, that's as far as I can get. If I go to the same URL using IE, the username field is enabled but blank. When I enter my username and password, the login button becomes active, and when I click on it, I'm taken to my account. I would, of course, prefer to use Firefox, but since I need to reference this site, I'm afraid I'm going to have to use IE.

Anybody have any idea of what's going on and how to fix it?

TIA...

I have an account on a web portal with a standard login screen with fields for username and password. With Firefox, when I enter the URL for that portal, the page displays with the correct user name already displayed in the username field, but it is greyed out and can't get the focus. The login button is also disabled. The password field is available, and I can enter my password, but with the login button disabled, that's as far as I can get. If I go to the same URL using IE, the username field is enabled but blank. When I enter my username and password, the login button becomes active, and when I click on it, I'm taken to my account. I would, of course, prefer to use Firefox, but since I need to reference this site, I'm afraid I'm going to have to use IE. Anybody have any idea of what's going on and how to fix it? TIA...

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} A small dialog should appear. Click Start In Safe Mode (not Refresh). While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe websites. Are there any problems?

Then restart.