Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cant reset password

  • 1 reply
  • 7 have this problem
  • 7 views
  • Last reply by philipp

more options

Hey Mozilla,

I cant seem to change / reset my password for my Firefox sync account.

Please help, I miss my bookmarks soo much! :(

Thanks for the help in advance.

Br, Thomas M.

Hey Mozilla, I cant seem to change / reset my password for my Firefox sync account. Please help, I miss my bookmarks soo much! :( Thanks for the help in advance. Br, Thomas M.
Attached screenshots

All Replies (1)

more options

hi, there is currently a general ongoing service outage affecting logins with firefox accounts. mozilla engineers are aware of it and working to resolve it. please try it again a little bit later & sorry for the inconvenience!

if you have your bookmarks only stored on the sync server and have no local copy of them or a copy on a different device you should not reset your sync password, as this will delete all data that is currently stored on the server!