Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

yahoo mail will not let me write email or access email without reset

  • 1 reply
  • 2 have this problem
  • 2 views
  • Last reply by FredMcD

shelby54
shelby54
more options

when i bring up my email all looks good. When i read a email and click to go back to see all the mail the yahoo will not put them back on the screen. To get back to email i have to close and bring up again. I can not get my contacts to show when trying to write a new email. This all stared a few weeks ago. If i sign in with another browser (internet explorer) everything works as it should

when i bring up my email all looks good. When i read a email and click to go back to see all the mail the yahoo will not put them back on the screen. To get back to email i have to close and bring up again. I can not get my contacts to show when trying to write a new email. This all stared a few weeks ago. If i sign in with another browser (internet explorer) everything works as it should

All Replies (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.