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i am unable to open up Mozilla on my computer

Posted

I cannot open up my firefox to get my email

I cannot open up my firefox to get my email

Chosen solution

Please provide more information. What is your system and Firefox? What happens when Firefox is called?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; Trident/7.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; HPDTDF; .NET4.0C; .NET4.0E; McAfee; GWX:QUALIFIED; rv:11.0) like Gecko

More Information

FredMcD
  • Top 10 Contributor
4300 solutions 60395 answers

Chosen Solution

Please provide more information. What is your system and Firefox? What happens when Firefox is called?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

Please provide more information. What is your system and Firefox? What happens when Firefox is called? Start '''[https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode Firefox in Safe Mode]''' {web Link} by holding down the '''<Shift><br> ''(Mac Options)'' ''' key, and then starting Firefox. Is the problem still there?
jscher2000
  • Top 10 Contributor
8837 solutions 72222 answers

Helpful Reply

Hi Peg, could you describe where the process is breaking down?

For example, when you double-click the Firefox desktop icon, do you get a message such as Firefox is already running, or your profile can't be found, etc.

Or does the Firefox window never appear at all?

If the window appears, do you get a blank page, or server not found, or some other specific message?

And which site are you trying to go to?

Hi Peg, could you describe where the process is breaking down? For example, when you double-click the Firefox desktop icon, do you get a message such as Firefox is already running, or your profile can't be found, etc. Or does the Firefox window never appear at all? If the window appears, do you get a blank page, or server not found, or some other specific message? And which site are you trying to go to?