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When I try to check for updates, an error message appears with no details. How do I get and check the updates on my new intex cloud fx phone?

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  • Last reply by Andrew

scagarwal
scagarwal
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I have a new Intex Cloud Fx phone. In this, I go to 'Device in formation' and try to update the device by pressing update now, I get an error message that says 'an error occurred while checking for updates'. Also, it does not respond to the' last updated' command. When I press 'more device information' I can see’ OS version Intex_Cloud_FX_V07’. I have tried all kinds of procedures suggested on the net and elsewhere but have not succeeded in updating my phone, so far. This includes resetting the phone. I am using a Wi-fi connection. It seems that quite a few persons are facing this problem. There have been suggestions ranging from 'there is a bug' to 'there are no updates'. So, the problem persists, with no end in sight. I feel Mozilla should look at it.

I have a new Intex Cloud Fx phone. In this, I go to 'Device in formation' and try to update the device by pressing update now, I get an error message that says 'an error occurred while checking for updates'. Also, it does not respond to the' last updated' command. When I press 'more device information' I can see’ OS version Intex_Cloud_FX_V07’. I have tried all kinds of procedures suggested on the net and elsewhere but have not succeeded in updating my phone, so far. This includes resetting the phone. I am using a Wi-fi connection. It seems that quite a few persons are facing this problem. There have been suggestions ranging from 'there is a bug' to 'there are no updates'. So, the problem persists, with no end in sight. I feel Mozilla should look at it.

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Andrew
Andrew
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Hi!

Thanks for contacting us today! I understand you are having issues with updating, and using the device.

I believe that we are aware of the update issue however, it is ultimately the carrier/ manufacturer to provide updates. Please contact the respective company for assistance.

As for device using, and things not working. Please provide us with more details. (Note: the bug may have already been fixed, but is available in a later update).

Thanks!