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ნუ გაებმებით თაღლითების მახეში. აქ არავინ უნდა მოგთხოვოთ ტელეფონზე დარეკვა, შეტყობინების გაგზავნა ან პირადი მონაცემების გაზიარება. რამე საეჭვოს შემჩნევისას გთხოვთ გვაცნობოთ „დარღვევის მოხსენებით“.

ვრცლად

Apparently my profile was synched with another account?

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  • ბოლოს გამოეხმაურა hf_alexander

hf_alexander
hf_alexander
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I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.

I wanted to synch my current settings in my browser to import them on my new laptop. When I tried to login to my account, I the message from the attached screenshot appeared. So I created a new profile, got my stuff back to what it should be and then deleted the "new" profile. But now every time I try to get into the correct profile and login into my account, I still get the message from the screenshot. I never ever synched with another profile before and never had an issue in the past. Right now I am rather pissed off, because I lost atleast some of my bookmarks during this whole ordeal.
მიმაგრებული ეკრანის სურათები

ჩასწორების თარიღი: , ავტორი: hf_alexander

გადაწყვეტა შერჩეულია

It turned out, for the sync the e-mail is case sensitive. If one is not sure which way it's saved in the account (though I have no idea if it ever get's saved with uppercase letters), one can login on the website and take a look into the profile and try it the way it's saved there, since there is no case sensitivity on the website.

Edit: the e-mail for the sync is not expected to be case sensitive and the support team is looking into that.

პასუხის ნახვა სრულად 👍 1

ყველა პასუხი (5)

hf_alexander
hf_alexander კითხვის დამსმელი
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Edit: So annoyed right now, that I am to stupid to use this help section the way it is intended....

ჩასწორების თარიღი: , ავტორი: hf_alexander

გამოსადეგია?

Paul
Paul
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Hi,

Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one).

Please submit a new ticket from this page so our support agent can assist you further.

გამოსადეგია?

hf_alexander
hf_alexander კითხვის დამსმელი
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Paul said
Hi, Looks like you're dealing with a Mozilla account issue. We have a direct one-to-one support for Mozilla account (which is a different thing from peer to peer support forum like this one). Please submit a new ticket from this page so our support agent can assist you further.

Thank you!

გამოსადეგია?

Paul
Paul
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No problem, happy to help.

გამოსადეგია?

hf_alexander
hf_alexander კითხვის დამსმელი
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შერჩეული გადაწყვეტა

It turned out, for the sync the e-mail is case sensitive. If one is not sure which way it's saved in the account (though I have no idea if it ever get's saved with uppercase letters), one can login on the website and take a look into the profile and try it the way it's saved there, since there is no case sensitivity on the website.

Edit: the e-mail for the sync is not expected to be case sensitive and the support team is looking into that.

ჩასწორების თარიღი: , ავტორი: hf_alexander

გამოსადეგია?

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