Please explain the problem in detail. What happens? What is/are the exact error message(s) ? This is the official support for Mozilla Firefox The people who answer questions here, for the most part, are other users volunteering their time (like me), not Mozilla employees or Firefox developers. If you want to leave feedback for Firefox developers, you can go to the Firefox ''Help'' menu and select ''Submit Feedback...'' or use [https://qsurvey.mozilla.com/s3/FirefoxInput/ this link]. Your feedback gets collected by a team of people who read it and gather data about the most common issues. You can also file a bug report or feature request for Firefox and other Mozilla products. See [[File a bug report or feature request for Mozilla products]] for details.