Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

Mozilla サポートの検索

サポート詐欺に注意してください。 私たちはあなたに通話やショートメッセージの送信、個人情報の共有を求めることはありません。疑わしい行為を見つけたら「迷惑行為を報告」からご報告ください。

詳しく学ぶ
このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。
Solved アーカイブに保管済み

a popup that wants to scan and I don't know where it came from

mbschirber

Every day when I come back to my desktop when I had the computer on "sleep" it has this pop up about how I should scan my computer for viruses. " Pro optimizer" or something like that wants to do the scan. Should I scan with an unknown scan pop up? I use "avast" for security.

Every day when I come back to my desktop when I had the computer on "sleep" it has this pop up about how I should scan my computer for viruses. " Pro optimizer" or something like that wants to do the scan. Should I scan with an unknown scan pop up? I use "avast" for security.

すべての返信 (3)

You have a fake anti-virus virus (impersonates an anti-virus program to try to scam you out of credit card information, steal personal data, etc.)

You should either take your computer to reputable local shop (no big box stores), or try to remove the virus on your own. Troubleshoot Firefox issues caused by malware is a good place to start.

選ばれた解決策

Its a scam, but it should uninstall from control panel. Run a malwarebytes scan just in case.

Thanks very much! Great advice and I'm just a little closer to being a techi geek:)