Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

I have updated Windows XP with SP3, but still cannot download Firefox to my computer

  • 2 件の返信
  • 3 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: ideato

more options

Firefox has always been my browser, but I lost function when I updated to Firefox 18. I backed up my profile to a flash drive then deleted Firefox from my computer thinking to download again. I updated Windows XP with SP3, but still am unable to download latest version of Firefox.

すべての返信 (2)

more options

Hello aniwhitlo,

Thank you for posting on Mozilla Support. We value and appreciate you as a user.

At this moment there are known download issues with Firefox 18. If you have 18 installed, we suggest that you revert back to version 17.0.1; You can get then here:

Thank you! -- Did you know that Mozilla Support is helped out by volunteers? Be part of SUMO! Donate more than $30 and get a T-Shirt!

この投稿は Andrew により に変更されました

more options

Hi aniwhitlo, check Internet security software, including Configure firewalls so that Firefox can access the Internet, antivirus programs, anti-spyware programs, and others can block certain file downloads.

Check the settings in your security software to see if there is an setting that may be blocking downloads. Configure firewalls so that Firefox can access the Internet.

You can try temporarily disabling antivirus/firewall, to seeing if downloads work, and then re-enabling the software.

thank you