Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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When I try to attach a file to an e-mail, Firefox crashes as soon as I click on "browse". It works ok, however for other users.

When I want to attach a document or photo to an out-going e-mail using hotmail, I click on "attach", and and then select "browse". Firefox crashes at this point. A window opens saying "Mozilla has crashed and is sending an error report.

When I want to attach a document or photo to an out-going e-mail using hotmail, I click on "attach", and and then select "browse". Firefox crashes at this point. A window opens saying "Mozilla has crashed and is sending an error report.

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Are you using a popular webmail site such as Yahoo, Gmail, or Hotmail? That might be useful to know.

Some webmail sites use a Flash-based file browsing dialog. You may want to update your flash player -- there was a new security update earlier this week. Go to http://get.adobe.com/flashplayer/ to download.