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Why is it so difficult to send emails the past couple of months?

Thunderbird Send and receive email
slcshop replied 4 時間前
slcshop
slcshop

The past couple of months, sending emails has been difficult. I did all the troubleshooting, such as verifying the network settings, allowing a longer time for connecting, tweaking Avast settings, rebooted the Spectrum modem, etc. It doesn't seem to matter if the email is only text or if it contains graphics or attachments. I have 6 Roadrunner accounts in Thunderbird, and the problem is with all of them. I have automatic updates turned on. Sometimes it takes several tries to get the email sent. Thunderbird is sending some of the "not sent" emails to a local folder, which is hard to get them out of. What am I missing? tnx

The past couple of months, sending emails has been difficult. I did all the troubleshooting, such as verifying the network settings, allowing a longer time for connecting, tweaking Avast settings, rebooted the Spectrum modem, etc. It doesn't seem to matter if the email is only text or if it contains graphics or attachments. I have 6 Roadrunner accounts in Thunderbird, and the problem is with all of them. I have automatic updates turned on. Sometimes it takes several tries to get the email sent. Thunderbird is sending some of the "not sent" emails to a local folder, which is hard to get them out of. What am I missing? tnx
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Lin
Lin
  • トップ 10 の貢献者

There have been major problems with Spectrum/Charter/TWC/Roadrunner lately. Neither mail.twc.com (TWC's email servers) or mobile.charter.net (Spectrum and Charter's servers) appear to be online right now and may have been down for some time. From what we hear from their users, service has been intermittent for a while but it's gotten worse in the past week or two. It is not specifically a Thunderbird issue - it appears to affect most or all 3rd-party email clients, including Outlook, eMClient, etc. Spectrum's support usually (but not always!) won't admit to any problems, only saying that they only support webmail.

Here's a link to Spectrum's own user forum where you can see many discussions of the situation:

https://community.spectrum.net/categories/email-22

If you have time, you could contact Spectrum for status.

slcshop
slcshop 質問者

Thank you for the explanation. I have tried several times to get Spectrum chat "techs" to help, but their stock response is as you said: It's either Thunderbird or user error. I have an Amazon Fire tablet that has also been experiencing the same issues. My pc is connected to the modem via ethernet and the tablet is Wifi. With 2 completely different devices having the same problems, I doubted it was a local thing. I printed out the instruction sheet for the modem's operation. The lights on the front of the device aren't as it says they should be. Is that Thunderbird's fault, too? ;-) Again, my thanks for your swift and helpful response.

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