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I have been charged twice for VPN.

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James replied 1 週間前
ew49941
ew49941

I had VPN. Paid for it on April 17, 2026. $59.88. Recently I lost access to it. Trying to sign in, VPN had an old e-mail from SBCGLOBAL which I lost about a year ago. It was replaced with icloud.com. I just resigned up for VPN with my icloud email. In order to do so, I had to pay another $59.88. Can I get a credit for the second annual charge or get a credit for the remaining amount on the April 2026 charge? The VPN at this time seems to be working fine.

I had VPN. Paid for it on April 17, 2026. $59.88. Recently I lost access to it. Trying to sign in, VPN had an old e-mail from SBCGLOBAL which I lost about a year ago. It was replaced with icloud.com. I just resigned up for VPN with my icloud email. In order to do so, I had to pay another $59.88. Can I get a credit for the second annual charge or get a credit for the remaining amount on the April 2026 charge? The VPN at this time seems to be working fine.

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James
James
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Mozilla VPN is one of Mozilla's premium products. In order to get premium support from a dedicated agent, please submit your question with your Mozilla VPN app by going to Settings > Help > Contact Support. Alternatively, you can sign in to the Mozilla account connected to your subscription here (if not already) and then use this link.

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