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I lost all my passwords, bookmarks, marked icon's, all important info is missing. it did not transfer over.

Sandra Suriano

I tried to sync 2 times, but says it's complete, but their are no files showing. Once or twice I was able to sign in to the old yahoo, but it disappears and I can't find it again. I am not a lover of this new screen because all my info is gone. I can't even get my email without a ton of ads!!!!!!! I want my information back, now! I have work to do on my PC, but since I have no contact info,

I don't have access to the Firefox I had 2 days ago.  Firefox asked if I wanted to go to the original screen and I checked yes 2 different times, with no result. I think the all's ok is because it's syncing the new Firefox and there is nothing there.  Please, I need my information badly.

Sincerely. Sandra Suriano [redacted email from community support forum]

I tried to sync 2 times, but says it's complete, but their are no files showing. Once or twice I was able to sign in to the old yahoo, but it disappears and I can't find it again. I am not a lover of this new screen because all my info is gone. I can't even get my email without a ton of ads!!!!!!! I want my information back, now! I have work to do on my PC, but since I have no contact info, I don't have access to the Firefox I had 2 days ago. Firefox asked if I wanted to go to the original screen and I checked yes 2 different times, with no result. I think the all's ok is because it's syncing the new Firefox and there is nothing there. Please, I need my information badly. Sincerely. Sandra Suriano [redacted email from community support forum]

この投稿は James により に変更されました

すべての返信 (1)

You have a pc and another device with your Mozilla account and Firefox. Right?

You should still have all the information on your device if not on your pc, I think.

You can try to log out your Mozilla account from your PC and log in again, and start sync.

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