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Firefox keeps crashing even on simple websites

boredoftheweb

I'm using Windows 11 and I've turned off graphics acceleration, ensured that the drivers for Firefox and my graphics are all updated, and turned off all extensions, plug-ins, and themes, I've cleared the cache, and it still keeps freezing and crashing within minutes of opening the browser. I don't even have to go to a resource heavywebsite to get it to crash, just the Google homepage or any other simple site. And in task manager, I can see that it's using increasing memory until it crashes, but I don't understand why. It never used to do this until yesterday. Anybody have any ideas?

Thanks!

I'm using Windows 11 and I've turned off graphics acceleration, ensured that the drivers for Firefox and my graphics are all updated, and turned off all extensions, plug-ins, and themes, I've cleared the cache, and it still keeps freezing and crashing within minutes of opening the browser. I don't even have to go to a resource heavywebsite to get it to crash, just the Google homepage or any other simple site. And in task manager, I can see that it's using increasing memory until it crashes, but I don't understand why. It never used to do this until yesterday. Anybody have any ideas? Thanks!

すべての返信 (1)

Please follow the steps below to provide us crash IDs to help us learn more about your crash.

The crash report is several pages of data. We need the report numbers to see the whole report.

  1. Enter about:crashes in the Firefox address bar and press Enter. A list of Submitted (and Unsubmitted, if any) Crash Reports will appear, similar to the one shown below.
  2. Copy the 5 most recent Submitted Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

Fx115aboutcrashes
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