I have used Thunderbird for several years, but it stopped workinig almost a year ago and nothing II have tried has worked
I have no idea why Thunderbird stopped working for me and I can't seem to solve the problem - one day. I got a notification to re set my credentials - nothing since
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For us to better investigate this issue, we will need some more information.
Could you please do the following?
- Open the menu
> Help > Troubleshooting Information, then click Copy text to Clipboard.
- Go to https://pastebin.mozilla.org/, paste the clipboard by right clicking in the large text area, select paste from the menu, change the retention period to expire in 28 days, use the Paste Snippet button to create a page containing your info, then copy the resulting URL (address) of the page created.
- Open a reply to this post, and paste the URL to your troubleshooting information you just copied.
- Please also provide results for the following test on your system
- Does Thunderbird work as expected in Thunderbird troubleshooting mode?
- Does Thunderbird work as expected with your OS started in safe mode with Networking. Instructions for each operating system: Windows 10/11, Windows 8, Windows 7, OSX
Sorry, I have no idea what menu you are talking about to even get started.
This message says 2 replies - I only see one
terry381 said
Sorry, I have no idea what menu you are talking about to even get started.
' is in the top right of your Thunderbird screen.
This is the top right of my Thunderbird screen
see image attached
The menu is in Thunderbird - not your browser.
New image attached
Your picture is another web page. It is not Thunderbird.
Start Thunderbird - the menu is there.
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