My default thunderbird profile is frozen and I can't even import my files/folders into a new profile

Please post a screenshot of what you have from prior setup. Normally,it's at c:\users\<yourid>\appdata\roaming\thunderbird

Here you go. I am currently using the Cindy Profile, but want files from my default profile.

to switch from the cindy profile to the default do this:

1. click help>troubleshootinginformation
2. scroll to 'profiles' and click 'about:profiles'
3. this next screen lists the available profiles. click one to launch

When I click the default it freezes . And note that the Account Settings tab is open but not responsive.

The Novatex Profile is the one we created to see if we could import the messages from the default- with no success.

Open the desired profile and do a screenshot. Seeing the desired profile may help. What do you mean by 'no success'? Details can be helpful.

Here you go. I have a screenshot of what it looks like when I open it, and what it looks like when I try to click on Account Settings. By no success, I mean that the new profile freezes up when we try to import messages and addresses together or separately from the default profile.

I am trying to follow this. As I understand,

1. you start thunderbird and it starts ok
2. you click account settings and it instantly freezes? Or do you do something first and then it freezes? thank you

It opens, but freezes immediately. When you try to click on anything, the screen goes dim and that's it.