Mozilla's e-mail address for reporting code of conduct violations is not accepting e-mails
Hello, can someone please fix this e-mail address please & thank you.
Following the instructions provided at this web page: https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines I e-mailed a code of conduct violation report to the provided email address, mdn-cpg-report@mozilla.com
Actual results:
I immediately received the following e-mail reply, telling me in effect that my e-mail could not be delivered:
Forwarded Message --------
Subject: Delivery Status Notification (Failure) Date: Sun, 15 Feb 2026 21:34:30 -0800 (PST) From: Mail Delivery Subsystem <mailer-daemon@googlemail.com> To: [redacted]
Hello [redacted],
We're writing to let you know that the group you tried to contact (mdn-cpg-report) may not exist, or you may not have permission to post messages to the group. A few more details on why you weren't able to post:
You might have spelled or formatted the group name incorrectly. The owner of the group may have removed this group. You may need to join the group before receiving permission to post. This group may not be open to posting. If you have questions related to this or any other Google Group, visit the Help Center at https://support.google.com/a/mozilla.com/bin/topic.py?topic=25838.
Thanks,
mozilla.com admins
Original message -----
[headers, etc redacted]
Expected results:
I expected instead to receive a reply telling me that my e-mail had been successfully received.
すべての返信 (5)
It's unclear to me why you ended up at https://developer.mozilla.org/
The Mozilla CPG and the reporting information are linked both from "Remember to follow our rules and guidelines." below "Post a Reply" in SUMO questions, and when posting a new question https://support.mozilla.org/en-US/questions/new/thunderbird/form at "Please include as much detail as possible. Also, remember to follow our rules and guidelines." below "How can we help?".
These lead to https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines and the CPG.
この投稿は Wayne Mery により に変更されました
>>It's unclear to me why you ended up at https://developer.mozilla.org/
I ended up at https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines because I want to report a code of conduct violation and https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines is a page that provides information on how to report a code of conduct violation.
I'm afraid that I don't know what the acronyms "Mozilla CPG" and "SUMO" mean.
The page at https://support.mozilla.org/en-US/questions/new/thunderbird/form as well as the page at https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines do not seem to provide any information on how to report a code of conduct violation, therefore it is unclear to me why you are directing me to these pages.
この投稿は antifascist により に変更されました
antifascist said
>>It's unclear to me why you ended up at https://developer.mozilla.org/ I ended up at https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines because I want to report a code of conduct violation and https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines is a page that provides information on how to report a code of conduct violation.
Allow me to rephrase - I mean how you arrived at that page as a first choice, when it's a developer oriented document. But I now see that an internet search can return that page as a first hit.
antifascist said
I'm afraid that I don't know what the acronyms "Mozilla CPG" and "SUMO" mean.
Community_Participation_Guidelines = CPG Support Mozilla aka https://support.mozilla.org/ = SuMo
antifascist said
The page at https://support.mozilla.org/en-US/questions/new/thunderbird/form as well as the page at https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines do not seem to provide any information on how to report a code of conduct violation, therefore it is unclear to me why you are directing me to these pages.
https://support.mozilla.org/en-US/kb/mozilla-support-rules-guidelines has a link to https://www.mozilla.org/en-US/about/governance/policies/participation/ (CPG) which details the CPG policy, and has a section "Reporting". It is the page that ideally that most users would find first.
https://www.mozilla.org/en-US/about/governance/policies/participation/ (CPG) is also linked to from https://bugzilla.mozilla.org/page.cgi?id=etiquette.html, which as a bugzilla user you would have seen.
Thanks for your detailed explanation Wayne. Wow so it turns out that Mozilla's global Code of conduct reporting process is documented on at least 11 different pages, with the reporting e-mail address being hard coded into each different page's documentation. So this explains why different sets of documentation are providing different e-mail addresses.
Checking the Web Archive, it looks like the new e-mail address was first hard-coded into https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ back on December 10th 2020.
So let's see how many different pages have a hard-coded e-mail address:
Pages that are now using the new e-mail address: cpg-report@mozilla.com https://www.google.com/search?q=%22cpg-report%40mozilla.com%22+site%3Amozilla.org
1 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ 2 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/community-hotline/ 3 https://www.mozilla.org/en-US/about/governance/policies/participation/ 4 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines 5 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 6 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines 7 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines
Pages that are still using the depreciated e-mail address: mdn-cpg-report@mozilla.com https://www.google.com/search?q=%22mdn-cpg-report%40mozilla.com%22+site%3Amozilla.org
8 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines 9 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 10 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines 11 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines
I would recommend to try to avoid hard-coding parameters and to minimize the number of different implementations of any given process, as maintaining hard-coded parameters and maintaining multiple different implementations makes it difficult to maintain consistency.
この投稿は antifascist により に変更されました
Thanks for your detailed explanation Wayne. Wow so it turns out that Mozilla's global Code of conduct reporting process is documented on at least 11 different pages, with the reporting e-mail address being hard coded into each different page's documentation. So this explains why different sets of documentation are providing different e-mail addresses.
Checking the Web Archive, it looks like the new e-mail address was first hard-coded into https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ back on December 10th 2020.
So let's see how many different pages have a hard-coded e-mail address:
Pages that are now using the new e-mail address: cpg-report@mozilla.com https://www.google.com/search?q=%22cpg-report%40mozilla.com%22+site%3Amozilla.org
1 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/ 2 https://www.mozilla.org/en-US/about/governance/policies/participation/reporting/community-hotline/ 3 https://www.mozilla.org/en-US/about/governance/policies/participation/ 4 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines 5 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 6 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines 7 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines
Pages that are still using the depreciated e-mail address: mdn-cpg-report@mozilla.com https://www.google.com/search?q=%22mdn-cpg-report%40mozilla.com%22+site%3Amozilla.org
8 https://developer.mozilla.org/en-US/docs/MDN/Community/Community_Participation_Guidelines 9 https://developer.mozilla.org/de/docs/MDN/Community/Community_Participation_Guidelines 10 https://developer.mozilla.org/ja/docs/MDN/Community/Community_Participation_Guidelines 11 https://developer.mozilla.org/fr/docs/MDN/Community/Community_Participation_Guidelines
I would recommend to try to avoid hard-coding parameters and to minimize the number of different implementations of any given process, as maintaining hard-coded parameters and maintaining multiple different implementations makes it difficult to maintain consistency.
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