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cannot add xxx@tampabay.rr.com email address to Thunderbird (Hub?)

Sunvee

new password for email has been accepted by the server host but not being recognized by Thunderbird.

IE: I can sign in to sprctrum.net but cannot add xxx@tampabay.rr.com email address to Thunderbird. I have gone to settings/passwords and first simply changed the existing password to a new one (the same as spectrum.net). Didn't work, then I deleted the whole account in passwords and tried to add it back in but still got this same message.

Authentication error. Show less

Unable to log in at server. Probably wrong configuration, username or password.

new password for email has been accepted by the server host but not being recognized by Thunderbird. IE: I can sign in to sprctrum.net but cannot add xxx@tampabay.rr.com email address to Thunderbird. I have gone to settings/passwords and first simply changed the existing password to a new one (the same as spectrum.net). Didn't work, then I deleted the whole account in passwords and tried to add it back in but still got this same message. Authentication error. Show less Unable to log in at server. Probably wrong configuration, username or password.

この投稿は Wayne Mery により に変更されました

すべての返信 (3)

Please understand that it is not thunderbird refusing your password, but Spectrum. Thunderbird is an email client that passes information from you to the server. I suggest checking your settings against this URL:

https://www.spectrum.net/support/internet/spectrum-email-server-settings if you continue to have problems, please post screenshots of your incoming server settings pane and of your SMTP server settings pane.

この投稿は Wayne Mery により に変更されました

Another possibility ... If you are using version 140, and Thunderbird already has one account and you are are creating additional accounts, then you are likely using Account Hub which is new in version 140. Hub has some bugs.

Sunvee, how did you solve your problem?