Cannot change my email address
I cannot change my email address to my new email address.
When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."
My new email address is: [edited] @gmail.com My old email address is [edited] @aol.com
I no longer have access to my old email address [edited] @aol.com which changed years ago.
I have never had any identity confusion with my current gmail address, [edited] @gmail.com
This situation may have happened from my previous attempts to update my primary email address. Could you send me a verification code to [edited] @gmail.com so that I can resolve this situation?
Thank you.
David Durand cell [edited phone# and email from public community support forum]
この投稿は James により に変更されました
すべての返信 (2)
Unfortunately since you no longer have access to the primary email that created the account that is need to verify the change. This is a user help forum no one has access nor can they send msgs to others users.
davedurand said
I cannot change my email address to my new email address. When I try to follow the primary email change procedure, after entering my new address, I receive a message: "that account already exists."
Hi David, that is the error when you try to add your Gmail address as a "secondary" address on your Mozilla Account? It sounds as though either you or someone else created a separate Mozilla Account using that address. If you search your Gmail mailbox, can you find any evidence of that?