Windows 10 reached EOS (end of support) on October 14, 2025. If you are on Windows 10, see this article.

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Account Disconnected message and won't sync after fresh Windows 10 install

tarran

I did a clean Windows 10 install and when I've installed Firefox again and logged in, I'm unable to sync or stay logged in. My profile icon at the top right has a yellow symbol and when I click the icon it says "Account Disconnected". Clicking again takes me to the sync page where it tells me to "sign in to reconnect", but every time I log in again, it does the same thing and leaves me unable to sync my data, meaning I can't restore all my plug-ins, bookmarks, and browser history. I've tried some of the fixes listed in the forum such as making a new profile or reloading the browser but nothing is working for me.

I did a clean Windows 10 install and when I've installed Firefox again and logged in, I'm unable to sync or stay logged in. My profile icon at the top right has a yellow symbol and when I click the icon it says "Account Disconnected". Clicking again takes me to the sync page where it tells me to "sign in to reconnect", but every time I log in again, it does the same thing and leaves me unable to sync my data, meaning I can't restore all my plug-ins, bookmarks, and browser history. I've tried some of the fixes listed in the forum such as making a new profile or reloading the browser but nothing is working for me.

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UPDATE: I tried signing in again and it randomly worked this time.