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gab.ukb replied 2 年前
gab.ukb
gab.ukb

I just closed Firefox and went to reopen it again and got the message XUL runner ERROR: Platform version 118.0.1 is not compatible with min version 118.0.2 max version 118.0.2. Do I have to uninstall and re-install Firefox and if I do this will I loose all my saved bookmarks?

I just closed Firefox and went to reopen it again and got the message XUL runner ERROR: Platform version 118.0.1 is not compatible with min version 118.0.2 max version 118.0.2. Do I have to uninstall and re-install Firefox and if I do this will I loose all my saved bookmarks?

すべての返信 (2)

cor-el
cor-el
  • モデレーター

An error message about XPCOM missing or about platform version usually happens because of a failed Firefox update that left you with a mixture of old and updated files in the Firefox program folder. This can happen in case security software was keeping a handle of some of the files in the Firefox program folder preventing Firefox from replacing all the files. You need to do a clean reinstall and remove the Firefox program folder to ensure that all files are replaced. You may have to disable security software temporarily in case the problem persists.

Your personal data like bookmarks is stored in the Firefox profile folder, so you won't lose personal data when you reinstall or update Firefox, but make sure NOT to remove personal data when you uninstall Firefox as that will remove all Firefox profile folders and you lose your personal data.

gab.ukb
gab.ukb 質問者

Thanks....life has returned to normal.