Mozilla サポートの検索

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Address Book Empty after 102.3.0 installation

  • 2 件の返信
  • 2 人がこの問題に困っています
  • 9 回表示
  • 最後の返信者: silveraz

more options

A laptop running Windows 10 was using an older version of Thunderbird (2019) and would not update even though the auto update box was checked. Downloaded and installed 102.3.0, which to my surprise did not require that the older version be uninstalled, and all went smoothly: all folders are in place with no data lost. However, the address books are empty. Found a Contacts folder located here C:\Users\Username\Contacts and this folder contains all the missing contacts. What steps do I need to take to get 102.3.0 to access this file / data?

Thanks in advance for advice, Bob

A laptop running Windows 10 was using an older version of Thunderbird (2019) and would not update even though the auto update box was checked. Downloaded and installed 102.3.0, which to my surprise did not require that the older version be uninstalled, and all went smoothly: all folders are in place with no data lost. However, the address books are empty. Found a Contacts folder located here C:\Users\Username\Contacts and this folder contains all the missing contacts. What steps do I need to take to get 102.3.0 to access this file / data? Thanks in advance for advice, Bob

選ばれた解決策

C:\Users\Username\Contacts is the location for Windows addresses, not Thunderbird.

Your direct update from 2019 version (probably Thunderbird 68) to Thunderbird 102 jumped over the address book migrate process.

1. Backup your Thunderbird profile https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_restoring-a-profile-backup 2. Do Tools > Import > pick "Import from file" > pick "Import Address Books" > point to your profile directory, and pick the address book file(s)

Please post your results.

この回答をすべて読む 👍 0

すべての返信 (2)

more options

選ばれた解決策

C:\Users\Username\Contacts is the location for Windows addresses, not Thunderbird.

Your direct update from 2019 version (probably Thunderbird 68) to Thunderbird 102 jumped over the address book migrate process.

1. Backup your Thunderbird profile https://support.mozilla.org/en-US/kb/profiles-where-thunderbird-stores-user-data#w_restoring-a-profile-backup 2. Do Tools > Import > pick "Import from file" > pick "Import Address Books" > point to your profile directory, and pick the address book file(s)

Please post your results.

more options

Thank you Wayne Mery! I followed your directions which solved the problem. Address Book is back!