Windows 10 will reach EOS (end of support) on October 14, 2025. For more information, see this article.

Avatar for Username

Mozilla サポートの検索

サポート詐欺に注意してください。 私たちはあなたに通話やショートメッセージの送信、個人情報の共有を求めることはありません。疑わしい行為を見つけたら「迷惑行為を報告」からご報告ください。

詳しく学ぶ

このスレッドはアーカイブに保管されました。 必要であれば新たに質問してください。

Playback failing on Firefox browser v.81 - "ns_error_failure"

  • 1 件の返信
  • 1 人がこの問題に困っています
  • 5 回表示
  • 最後の返信者: FredMcD

spoc_rte
spoc_rte
more options

Hello Team,

we are experiencing some playback failures with the latest version of Firefox (v.81). Basically, several Video-On-Demand assets are totally failing and we get the following error message once selected : "ns_error_failure (0x80004005).

Here an example of the issue : https://www.rte.ie/player/series/nationwide/SI0000001172?epguid=IH000382899

The same asset is playing fine with other Web Browsers.

I also recorded an .HAR session while this issue is happening (please find it here: https://we.tl/t-Z534T3HX8z)

Could you please support us in troubleshooting this issue? For any further explanations or details, don't hesitate to contact me.

Thanks! Mauro.

Hello Team, we are experiencing some playback failures with the latest version of Firefox (v.81). Basically, several Video-On-Demand assets are totally failing and we get the following error message once selected : "ns_error_failure (0x80004005). Here an example of the issue : https://www.rte.ie/player/series/nationwide/SI0000001172?epguid=IH000382899 The same asset is playing fine with other Web Browsers. I also recorded an .HAR session while this issue is happening (please find it here: https://we.tl/t-Z534T3HX8z) Could you please support us in troubleshooting this issue? For any further explanations or details, don't hesitate to contact me. Thanks! Mauro.
添付されたスクリーンショット

すべての返信 (1)

FredMcD
FredMcD
more options

Many site issues can be caused by corrupt cookies or cache.

Warning ! ! This will log you out of sites you're logged in to. You may also lose any settings for that website.

If there is still a problem, Start Firefox in Safe Mode {web link} by holding down the <Shift> (Mac=Options) key, and then starting Firefox.

A small dialog should appear. Click Start In Safe Mode (not Refresh). Did this help?

While you are in safe mode;

Try disabling graphics hardware acceleration in Firefox. Since this feature was added to Firefox it has gradually improved but there are still a few glitches.

How to disable Hardware Acceleration {web link}